Customer Service Managers at Huawei Technologies

Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the revolutionary transformations taking place in the IT industry. Specifically, Huawei's innovations are extending from telecom carrier networks to the enterprise and consumer businesses, and Huawei will collaboratively develop the cloud-pipe-device business across these fields.

Huawei Enterprise is one of Huawei's three Business Groups (BGs). By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, we openly cooperate with partners in the enterprise business domain. Our customers are in various types of vertical markets, such as government and public sector, finance, transportation, electric power, energy, commercial businesses, and ISPs. Huawei's leading solutions and services cover IP network infrastructure, unified communications and collaboration (UC&C), and cloud computing & data center.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Nigeria

Job Description

• Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
• Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
• Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
• Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution

Desired Skills and Experience

• Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline
• 5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc.
• Successful experience to support service strategic design and decision
• Strong communication and management skills
• With positive and serious working attitude

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online