Hotel Operations Managers at Apata & Ascott Limited

Posted on Thu 05th May, 2016 - hotnigerianjobs.com --- (0 comments)

Apata & Ascott Limited, is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Hotel Operations Manager

Location: Lagos

Job Responsibilities

Fully responsible for all aspects of daily operations in the hotel.
To host and facilitate Morning Meetings ensuring all relevant HOD’s are prepared for the day ahead.
Support and work with all Head of Departments in all aspects of running the hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Drafting weekly work Rota, shifts, assignments and be fully responsible in covering lapses and absenteeism.
Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, guest’s feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
To complete daily inspection of all hotel facilities ensuring a checklist is completed.
Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock levels, expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
Inspecting all departments for SOP implementation.
Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the GM and colleagues in a constructive and clear manner.
Be available on call to resolve any urgent problems or emergencies.
To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood.
Responsible for the overall management of the operation of the hotel.
To make sure that Company policy and the Vision are followed at all times.
Any other duties assigned.

Qualifications and Skills

Degree or Higher Diploma in Hospitality Management or other related field.
Computer Knowledge- MS office and experienced in Property Management Software.
Minimum 3 years work experience in a 2 to 4 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
Excellent communication and customer friendly skills.
Self-motivated, well organized, multi-tasking and social media savvy.

Application Closing Date
12th May, 2016.

Method of Application
Interested and qualified candidate should forward their up to date CV’s & application letter to: [email protected]

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