Quality Assurance Officers at AS Operations West Africa Limited

AS Operations West Africa Ltd. (ASO) is a Nigeria-registered subsidiary of Adam Smith International (ASI). ASO provides operational support to three DFID-funded projects in Nigeria, i.e. NIAF, GEMS and ENABLE. Operational services include IT and Communications; Residential and Hotel Accommodations; Administrative Support; Domestic Ground and Air Transportation; International Travel and Protocol; and, Security Services.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Abuja

Job Summary

• Based in Abuja, this position is accountable for the quality assurance and performance improvement (QAPI) system of a mid-sized operational services company.
• Among our clients is a leading international advisory firm that works throughout the world to help reform and improve economies and institutions
• This is a administrative position which provides operational support to the client by monitoring operations and testing outputs of the following: fleet management, property, IT and Communications, and protocol services
• Compensation is based on an established, posted pay scale. The position is classified as Administrative Services Level 6 (developmental)

Responsibilities

• Developing and implementing a continuous process for monitoring all areas of operations and testing outputs;
• Identifying trends in error reporting and implementing systems for improving service delivery;
• Creating surveys to assess client satisfaction;
• Documenting and reporting on client complaints; and
• Providing regular feedback to management on the quality assurance program.

Knowledge, Skills and Abilities:

• Ability to use a personal computer, Excel and Word;
• Ability to communicate effectively, orally and in writing (English is required for this position);
• Ability to write and implement policies and procedures;
• Ability to effectively prioritize tasks; and
• Knowledge of data collection through surveys.

Education and Experience

• MSc Degree in Business Administration;
• Experience developing surveys and collecting data using surveys;
• Experience writing policy, handbooks, guidelines and manuals;
• Extensive operational experience; and
• Experience with the use of a variety of computer applications including Excel and Word.

Application Closing Date
27th May, 2016 at 1600hrs (WAT).

How To Apply
Interested and qualified candidates should send their applications and CV's to: [email protected] using Quality Assurance Officer” in the email subject line.

Your application package should include:

• A cover letter detailing how you meet the Education and Experience requirements;
• Your CV; and
• Contact details for three recent work-related referees

Note

• Only applicants who meet the Education and Experience requirements will be contacted. If you do not meet these, you need not apply.
• ASO is committed to the principle of equal employment opportunity and providing a work environment free of discrimination and harassment. All employment decisions at ASO are based on business needs, job requirements and individual qualifications.