Customer Care Manager at A Multinational Company

A multinational company in Nigeria which traverses the whole of the maritime sector and offering its services’ to a global network of clientele is looking for vibrant, energetic and intelligent individuals to position:

Job Title: Customer Care Manager

Job Description

• The Customer Care Manager would be in charge of delivering exceptional customer experience, maximizing new business opportunities, in the catchment and deepening existing relationships with customer segments.
• He/She would report to the MD.

Job Responsibilities

• Providing help and advice to customers using the organization’s products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• keeping accurate records of discussions or correspondence with customers;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analyzing the customer service that your organization provides; Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for your organization or department;
• Meeting with other managers to discuss possible improvements to customer service;
• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Learning about your organization’s products or services and keeping up to date with changes;

Qualification and Experience

• Minimum educational qualifications required for the position include a Bachelor’s degree in any degree.
• Minimum 5yrs relevant experience
• Excellent leadership and problem solving skills
• Excellent interpersonal skills
• Excellent attention to detail with good analytical skills
• Excellent verbal and written communication skills.

Remuneration
In line with the existing rates in the industry

Application Closing Date
28th December, 2012

Method of Application
Interested and qualified candidates should apply with copies of your CV and relevant credentials quoting the position applied and send to: CustomerCareManager@yahoo.com