Priority Service Officer at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
 
We are recruiting for the position of:
   
Job Title: Priority Service Officer - Abuja

Job ID: 362874

Job Description
To assist the Branch in:

• Developing and executing marketing/sales programs and activities to achieve unit sales targets for the High Value Segment.
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints.
• Reviewing credit applications for personal loans.
• Submission of weekly and monthly sales figures and projections. Other report, weekly Activity reports.
• Cross-selling of products and referring business opportunities to other units

   
Key Roles & Responsibilities
Meeting Sales Targets

• Ensuring that the unit meets its monthly/yearly given sales targets.
• Executing regular sales activities to generate business for the unit.
• Specifically targeting High Value profitable clients with a view to growing the current account deposit base.

Customer Services

• Providing personal financial planning services to customers.
• dealing with customer enquiries and complaints
• ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
• ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

Credit Controls
Recommendation of credit approvals for loan applications.

Projection of a Positive Image

• Ensuring that premises and the Priority/Excel Lounge are maintained to a high standard.

Marketing/Sales Activities

• Selling wealth offerings for individuals to increase value center’s liabilities base.
• Executing below the line selling activities to increase value center business.
• Building relationships with customers to extend more banking facilities.

Processing and review of loans

• ensuring that credit policy is complied with
• reviewing loan applications for credit approval

Submission of sales figures and projections

• ensuring that proper sales figures are being submitted
• submission of sales activities that are being conducted

Customer Service

• assisting customers with their personal financial needs
• attending to customers enquiries and complaints

KYC / money laundering

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• Knowledge and/or experience servicing the High Value segment
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

Application Closing Date
1st January, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Priority Service Officer - Abuja