Etisalat Nigeria: Manager Churn and Retention

Etisalat Nigeria one of the leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:

COMMERCIAL DEPARTMENT

Position: Manager, Churn and Retention

Job Ref: MSR
Reporting to: The Director –Marketing Segment & Strategy,

Our Ideal Candidate:

•  Organize customer engagement/retention programmes to enhance brand loyalty and customer longevity
•  Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
•  Builds and maintains a customer’s needs at specific promotions to create and sustain opportunities for building lasting relationships with customers
•  Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity
•  Proactively champions enhancement of decision support systems such as TABS in order to obtain complete, accurate and timely customers’ data
•  Performs any other duties as may be assigned by the Head, Churn and Retention

Our Ideal Candidate should possess:

•  A first degree in a relevant discipline
•  Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•  Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•  Five (5) to nine (9) years relevant work experience, with at least three(3) years in a supervisory role

Interested candidates are expected to :

•  Be highly focused and success driven
•  Be strategic and analytical thinkers
•  Possess excellent communication skills(oral and written)
•  Possess high levels of integrity and self regulation

Application Deadline: 13th July 2010

TO APPLY:

•  Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•  Quote reference code of your desired position as subject and send your CV on/before 13th July, 2010 to [email protected]

All applications will be treated in confidence and only short-listed candidates will be contacted.