General Manager, Retail Sales at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

We are recruiting to fill the position below:

Job Title: General Manager, Retail Sales

Location: Nigeria

Job Description
1.) Business Planning:

• Manage Franchise/Retail Store rollout within the business
• Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets
• Implementation & Control
• Advertising ( above and below the line) - suggestions
• Franchise/Retail store segmentation and development
• Establish and align the business budgets for rollout
• Forecasting sales from outlets
• Forecasting device sales
• Reporting on business to line manager
• Price structuring & control input within the business
• Project management of store rollouts and cost control

2.)  Franchise Selection and Governance:

• Design franchise selection framework
• Design franchise operating manual and prospectus
• Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)
• Grow the Airtel market share/presence within your channel
• Implement & sustain contracts/contacts in your channel

3.) Performance Management:

• Define performance standards across retail footprint
• Develop competency matrix for showroom and franchise employees
• Work with the Regional Retail Heads and teams to drive retail KPIs 

4.) Manage the Division’s budget, projects, people and process to achieve set targets:

• Optimize operating costs to ensure ROI
• Ensure optimal placement of showrooms employees (e.g. flagship showrooms)
• Drive team Employee Engagement for improved performance and talent retention
• Design an effective rewards scheme for showroom team
• Top talent career mapping/development

Desired Skills and Experience

• Minimum of 15 years work experience with at least 10 years relevant work experience in Retail/Customer Service, etc.
• Project Management Experience
• Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery
• Ability to create the ideal ambience for effective & efficient customer service
• In depth knowledge of the Nigerian GSM industry
• Excellent analytical, communication and negotiation skills
• Advanced proficiency in Microsoft Office
• Ability to build strong internal and external working relationships
• Strategic focus
• People development/ management
• Customer orientation
• Teamwork
• Strong personal commitment towards achieving the company’s goals and objectives

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online