O&M Technician, NOC at a Leading Engineering Company - MasterMindsHRSG Management Consulting

MasterMindsHRSG Management Consulting - Our client, a leading Engineering company with specialization in telecommunications, power & technology infrastructure products, manufacturing & global supply, is recruiting to fill the position below:

Job Title: O&M Technician, NOC

Location: Lagos

Roles and Responsibilities

• Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents
• Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution. Escalates as required to meet target timelines.
• Dispatches field technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
• Controls infrastructure access to field technicians and contractors as per guideline.
• Responsible for doing proper follow up with field technicians on pending trouble tickets or preventive tasks given to them.
• Ensures that all trouble tickets or assigned tasks that go beyond certain duration are properly escalated according to escalation matrix, root cause is collected and prepares report to management.
• Prepares daily NOC and other reports as per guideline.
• Provides real time and prompt resolution to all network faults, records their RCAs, analyzes and reports to improve and maintain network performance and quality.
• Implements and controls service affecting work.
• Coordinates and controls work from other departments e.g subcontractor, client.
• Gets feedback from field technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs to respective manager according to process.
• Maintains the high level of client service expected.
• Acts as point of contact for client and management for all coordination work and maintains good working relations.
• Develops and documents support procedures
• Answers client, field technicians & management’s phone calls and emails requesting technical assistance.
• Resolves tickets as quickly and thoroughly as possible.

OH&S/QMS Roles and Responsibilities

• Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
• Fills all related OH&S/QMS documents on sites.
• Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of our client.
• Ensures that adequate PPE is used by both our client and subcontractors’ teams.
• Ensures that safe work procedures are being adhered to
• Investigates and fills the incident investigation report and shares it with the OH&S representative.
• Ensures emergency drills are conducted on sites.
• Deals directly with the client’s representative on all OH&S matters on sites.
• Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.

Qualifications Requirements

• 2-5 years experience in similar field.

Education Requirements:

• Minimum H.N.D in Electrical Engineering.

Application Closing Date
15th August, 2016.

Method of Application
Interested and qualified candidates should send their Application letters and CV's to: careers@mastermindshrsg.com

Note: Please candidates MUST specify the role they are applying for as the subject of the mail.