Branch Manager and Service Manager - Aftermarket at Kendor Consulting

Our client is dynamic and customer focused global power solution leader specializing in a corporation of complimentary business units that design, manufacture, distribute, sales and service of engines and related technologies. These include Electrical Power Generation systems, filtrations, fuel systems, controls, air handling and emission solutions.

We are recruiting for the positions of:

1.) Branch Manager

REF: 07-BMA201301
Location: Abuja

Job Outline
Lead in achieving sales and profif growth for the Branch and implementing business strategies activities to deliver Customer Service Excellence

Responsibilities

• Full Profit and Loss accountability for Branch achieving annual sales and profit targets across all business units in the branch.
• To maximize sales, revenue and profitability of our product and service offerings.
• To ensure Branch targets are met on a monthly basis
• To conjunction with the PG Sales Manager and Aftermarket 8DM, develop and implement marketing and sales strategies by ensuring the continued growth of new and existing sales in the designated region.
• Lead, manage and motivate branch employees including recruitment, control and discipline in accordance with company procedures and in conjunction with HR department etc.

Education/Requirement

• University, or equivalent degree in Mechanical Engineering or related discipline
• Possession of relevant certification and membership of relevant professional body will confer advantage.
• Minimum of 12 Years of relevant industry experience with at least 5 years in similar position is required.
• Proven achievement in related business and position to include: sales and marketing, general management skills, peopte development and customer relationship management.
• Proven record in management and operational capacity.
• Proven record and ability to lead motivate and effective-people communication at all levels.

2.) Service Manager - Aftermarket

REF: 09-SM201301
Location: Lagos

Job Outline
To manage day today service activity at the defined location, and deliver world class customer support in our Field Service and Workshop operations

Responsibilities

• Full accountability for Field Service and Workshop productivity towards the growth of service business and achieving annual Sales and Profit target for both operations.
• Fully implement the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1st time 90% of the time and being at the service point within 24hrs of complaint.
• Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.
• Lead, manage and motivate Service Centre employees including recruitment, control and discipline in accordance with company procedures and in conjunction with the HR department
• Ensure improvement/development plans are in place to correct any operational 'off plan' or performance issues

Education/Requirements

• University, or equivalent degree in Mechanical Engineering or related discipline
• Possession of relevant certification and membership of relevant professional body will confer advantage.
• Minimum of 10 Years of relevant industry experience with at least 3 years in similar position is required.
• MBA and Understanding ability to drive field service wilt confer distinctive advantage.
• Proven record in relevant business disciplines, to include, general management skills, people devefopment, and customer relationship management
• Proven record in service management, and operational capability
• Proven record and ability to lead, motivate, and effective people communication at all levels
• Relevant product or industry knowledge
• Customer relationship management and development

Application Closing Date
4th February, 2013

Method of Application
Interested candidates should send cover letter and resume quoting Job Ref Number as the Mail subject to:
[email protected]