Relationship Manager, Business Banking at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Relationship Manager, Business Banking (Lekki Mall)

Job ID: 524362
Location: Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

• Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
• Meet clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

• Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation
• Product broadening

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BC KYC/CDD principles

KYC/AML Clause:

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Contributes To:

• Revenues, Asset and Liabilities of BC business at country and regional level.
• Image and reputation of department and the Bank.

Complexity / Judgement:

• Complexity in managing portfolio of customers balancing effort/reward.

Freedom of Decision Making:

• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.

Qualifications and Skills

• Good first degree with a minimum of a second class degree
• Requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
• Good working knowledge of banking products.
• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online