Manager - Managed Services at MainOne Cable Nigeria

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Manager - Managed Services

Location: Lagos, Nigeria
Department: Technical
Reporting Line: Head Cloud & IP

Responsibilities

• As Operations Manager you will be responsible for leading, managing and developing the Managed Services team and suite of solution offerings. The team will be responsible for providing pro - active first fix and post sales support to our Managed Service Customers. 
• The ideal candidate will have previous operations management experience, a natural talent for getting the best out of teams and a sound understanding of the technologies we support Computer Hardware and Operating systems, Cloud technology, Network & systems security, Enterprise networking including IP VPN and MPLS. 

Other responsibilities include:

• Design and deliver integrated solutions for Managed Service  customers in line with ITIL and/or industry best practice.
• Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement.
• Ensure operational procedures and practices are well defined , documented and consistently applied.
• Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
• Be capable of identifying and implementing change within the team to ensure it can take on new service offerings. 
• Contribute proactively to new service development. 
• Work closely with the Technical Sales to ensure new customers are on boarded with seamless handover / transition.
• Ensure remote teams are skilled, trained and developed to enable them to deliver high quality service and support.
• Manage and develop strategic partnerships with third party suppliers and other internal stakeholders.  
• Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.  
• Drive a continual service improvement program based on a desire to become a world class managed service provider.
• Develop in-depth knowledge of competitive Managed services offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand.

Contacts:

• You will be required to liaise on a day-to-day basis with customers, the Technical Team; GNOC, Service Delivery, Technical Sales, Cloud team, Security team, IP Team, Project Management, and various other groups / departments.

Competencies Required:

• Strong Knowledge of Managed Services, Managed Security, and Cloud as a service delivery model.
• Good Knowledge of IT and concepts such as virtualization.
• Have excellent communication, influencing and customer management skills.
• Have solid technical understanding of Networking, security and Hosting  Technologies and solutions.
• Analytical thinking to engage customers considering different business and operational models.
• Relationship Management.
• Proficiency in MS Office.
• Excellent written and verbal communications skills.
• Familiar with Cloud Models (IaaS, PaaS, SaaS) , Also familiar with Connectivity, voice, video, security and general Network solution offerings.

Qualifications

• Bachelor’s degree in a Technical (Engineering or Sciences) discipline. 
• Minimum 7-10years experience working with managing various services.
• Minimum of 5 years in supervisory/management position.
• ITIL, CCNA , CCNP , MCP
• Demands on the job:     Ability and willingness to work long hours, take responsibility for delivery and meet tight deadlines.
• Ability to work with minimal supervision.
• Frequent Travel may be required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Note: When the page opens, click on "Manager - Managed Services"