Verite Microfinance Bank Ltd is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.
We are recruiting to fill the vacant position below:
Job Title: Customer Service Officer (Intern)
Location: Lagos
Job Descriptions
- Handle customers’ complaints, process orders and provide information about the bank’s products and services.
- Providing outstanding service to customers through all of your interactions.
- Assessing loan applications and making recommendations.
- Communicating with customers accurately and efficiently.
- Providing outstanding service to customers through all of your interactions.
- Assessing loan applications and making recommendations.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
- Open customers’ accounts and ensure complete documentation for account opening package.
- Preparation of weekly reports on customer service activities of the branch
- Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
- preparing reports and general administration.
Qualification/Requirements
- OND holder in any discipline
- Must be Female
- She must not be more than 26 years of age by April 2017
- Excellent communication (oral and written)
- High level of drive and resilience in achieving set goals/targets
- Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
- High sense of responsibility and accountability
- Excellent organizational, innovative, strong analytical and critical thinking skills
- Ability to adapt quickly in new situations and challenges; and also a team player
- A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
- You will be proactive, driven, enthusiastic and will need previous customer service experience.
Application Closing Date
3rd May, 2017.
Method of Application
Interested and qualified candidates should send a word document version of their CV's to:
[email protected]