Customer Care Executive at Vconnect

Posted on Thu 20th Oct, 2011 - www.hotnigerianjobs.com --- (17 comments)

Vconnect is the simplest and most cost-effective way for Nigerian to local business information. We work across the internet, SMS, fixed land and mobile telephone networks. More importantly, we don't charge premium rate to use our service. We are into existence to fill the information gap which existed between customers and their finding products/services in Nigeria. We want to engage a smart, innovative and self-driven person as Customer Care Executive  
 
Job Title:  Customer Care Executive
 
Location: Lagos
 
Responsibilities
The successful Customer Care Executive will have responsibility for:
  • Providing excellent customer services to all the customers
  • Answering all inbound calls and making outbound calls
  • Responding promptly to Help Desk Inbox emails in a timely fashion and to provide accurate solutions for customers
  • Responding promptly to social media enquiries
  • Taking ownership, handling and resolving customer complaint’s
  • Keeping accurate records of customer interactions, enquiries, comments and complaints
  • Communicating and coordinating  with internal departments
  • Communicating ideas and helping find solutions for departmental issues
  • Managing administration duties
Skills & Specifications:
  • Degree in any discipline
  • Proficiency In Word & Excel
  • Typing Speed: 30w/m
  • Spelling Aptitude
  • Preferred: Hausa Speaking
Application Deadline
1st November, 2011

Method of Application
Interested candidates should emai CV to: [email protected] with Subject : Customer Care Executive