Call Centre Operator (Graduate & Exp.) at Kaizen Venture Partners (KVP)

Kaizen Venture Partners (KVP) is the pioneer in special situations investing in Africa. We are a private equity investment firm that specialises in providing long term capital appreciation to small and medium sized businesses by providing technical expertise and active management to under-performing companies.

Since inception Kaizen has worked with companies that are looking to exploit fundamental shifts in market trends or that have disruptive strategies in their field. Through partnerships, unconventional thinking and a commitment to excellence Kaizen looks to work with enduring companies founded on bold ideas. Copied: www.hotnigerianjobs.com

Our primary focus is on opportunities in Cote D'Ivoire, Ghana, Kenya, Nigeria and Rwanda.

We are a reputable Investment company based at Ogba, Ikeja  Lagos, recruiting for the position of Call Centre Operator

Job Position: Call Centre Operator

Location: Lagos
Age Limit:  22  - 28years

Nature of Work:
Call Center Operator provides customer service by giving response to the inquiries in Travel information, Technical malfunctions (Computer, TV, Internet problem) and other concerns.

Job Description:

• Support and provide superior service via phones, emails and faxes as a receiver and caller.
• Use questioning and listening skills that support effective telephone communication
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with the job stress, angry callers, and upset customers.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Identify voice skills and how to enhance a good telephone presentation.
• Other duties assigned. Copied: www.hotnigerianjobs.com
• Review customer complaints and search for possible solution.
• Give information to the customers regarding their concerns.
• Inform customers about their previous and current billing statements.
• Give advices to the customers about the possible remedies or solutions regarding their problem.
• Record and encode the information that the customer gives.
• Try to persuade the customer to buy a certain products.
• Give step by step instruction to customers i.e. television or computer problem

Education and Requirements:

• Must have a degree in English or any related discipline

Experience

• 1-3 years (experience in a call center)

Skills and Competency Requirements:

• Strong use of English language in both verbal and written.
• Knowledge in handling different accounts (Travel or Bank)
• Must have basic knowledge on Computer parts and Applications (For Technical Support)
• Knowledge in establishing good rapport with the customer
• Must be analytical and keen to details.
• Ability to talk while encoding the data on the computer
• Must be patient and courteous.

Application Closing Date
1st april, 2013

Method of Application
Only qualified candidates should send their updated CV and one passport photograph to Email address: urenna@kvpafrica.com  On or before 1st of April, 2013.