Customer/ Technical Support Representative at Hostsleek Technologies

HostSleek is a privately owned company that was formed in 2010 to provide web services that are often overpriced at affordable prices for individuals and businesses around the world. Unlike most newer web hosts we do not hide who we are, when we were formed, or what we have to offer to our clients. We pride ourselves in providing high quality services and support for each and every one of our clients. We do not see our clients as a number or a Naira sign.

We are recruiting to fill the position below:

Job Title: Customer/ Technical Support Representative

Location: Lagos

Job Description

• Technical assistance to our customers via phone calls,email and social media.
• Monitor & review server backups
• Troubleshoot a variety of technical and non-technical issues customers may have with their hosting plan.
• Answer pre & post-sales inquiries and provide consultative support for a range of products and services we offer.
• Research required information using available resources.
• Process client orders and provisioning VPS & Dedicated Servers.
• Stay updated and current with the system information and changes and update and follow standard procedures and processes.
• Schedule and apply software and Operating System patches and updates as directed.
• Weekly report of follow up (customer feedback,complaints, pending issues).
• Social media presence (company's whatsapp and instagram)

Requirements
Experience with web hosting industry:

• Has experience with a management tool like Cpanel and a billing system like WHMCS
• Has an understanding of shared, reseller vps, dedicated server hosting.
• Has a firm understanding of open source software such as WordPress,Joomla, etc.
• Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc
• Comfortable speaking with customers via telephone,whatsapp,email.
• Strong understanding on Linux Server

Administration:

• Excellent multi-tasking ability.
• Strong analytic and troubleshooting ability
• Confident and self-motivated with a positive can do attitude.
• A desire to learn and progress through the business.

Application Closing Date
1st April, 2018

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]