ITTE Delivery Manager RSSA HUB North West at Ericsson Nigeria

Ericsson is the world's leading provider of communications technology and services. Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Job Title: ITTE Delivery Manager RSSA HUB North West

Ref No: 00090956
Location: NG-Lagos-Lagos

Description
The Ericsson IT & Test Environments consists of ITTE Solutions, ITTE Service Delivery and IT Security - working together as ONE ITTE
Region Sub Saharan Africa (RSSA) ITTE Delivery Management is a unit within RSSA Finance and Business Support responsible for the provisioning of Information and Communication Technology (ICT) services to the Ericsson sub-Saharan African region i.e. all operational units, legal entities and functions.
RSSA ITTE Delivery Management is accountable for day to day operation of the IT infrastructure and services to support the business. This includes but not limited to driving implementation of improvements to production infrastructure plus delivery of IT solutions to meet business demands with RSSA.

Description (general):
We are seeking a Delivery Manager with a proven track record in working in Enterprise ICT environment. You will report directly to the Head: ITTE Delivery Management Sub Saharan Africa. In this role you will be managing the whole IT environment in Customer Unit North West Africa (Nigeria, Ghana and Sierra Leone) and ensure we deliver on our commitments both for services and projects.

As Delivery Manager within ITTE Delivery Management you will be responsible for establishing relationships with key stakeholders as well as decision makers and manage the entire IT processes.
You will be responsible for IT Budget, IT forecast, capacity planning, IT projects, vendor management for outsourced services and local suppliers.

• Accountable for the delivery of IT services and projects.
• Plan for cost efficient IT service deliveries based on the defined services
• Drive and manage delivery improvements including operational demands and orders.
• Translate short term business needs into orders and technical solutions
• Responsible for the local IT roadmaps
• Responsible for securing business priorities for deployment
• Responsible for securing the deployment of the solution
• Establish, agree and follow-up on the delivery financial budget/forecast for the respective area/region/site/organization
• Drive best practice knowledge sharing
• Execute agreed plans and have control of all ongoing IT related projects
• Drive Governance and reporting of Stakeholder interface (SLAs)
• Govern the operational supplier relationships and supplier SLAs
• Proactively drive dialogue with the stakeholders delivery needs and initiatives.
• Being the escalation point towards the business stakeholders for delivery issues

Qualifications

• 5-10 years’ experience in the ICT industry.
• Bachelors Degree required. Technical Degree and/or MBA considered a merit.
• Proven history of successful assignment from working in an outsourced Enterprise ICT environment.
• Strong understanding of how to evaluate, purchase, and deploy IT Services.
• Strong background in Consultative approach and process with ability to translate business needs to IT requirements and solutions
• Strong ability to work in a complex global environment, effectively building and sustaining relationships at multiple levels with stakeholders/customer as well as suppliers.
• Strong team player whom easily integrates in an existing team and has the ability to create the needed team to achieve the business objectives.
• Open, winning and go-getter attitude, organized and structured, an excellent listener and strong presentation skills are pre-requisites.
• Articulates arguments or ideas in a compelling way.
• Proactive, self-motivating with a good grasp of the key business drivers.
• Willing and available to travel frequently in the region
• Fluent in English