Head, Infrastructure Support at a Leading Nigerian Bank - Growth in Value Alliance (GV Alliance) Partners

Posted on Mon 23rd Apr, 2018 - hotnigerianjobs.com --- (0 comments)

GVA Partners - Our client, a large Bank, is recruiting suitably qualified candidates to fill the position below:

Job Title: Head, Infrastructure Support

Location: Lagos
Grade Band: MGR - SM

Accountabilities

Develop both short- and long-term IT infrastructure Technology Roadmap and gain buy in from the Group Head, IT, Review new technologies which will reduce overall cost, create efficiencies and provide significant value and capacity that meets existing and future requirements of the Bank.
Ensure maximum output from the Bank's IT infrastructure assets (i.e. ROI)
Interface with regulatory and other external bodies on technology standards and regulatory requirements.
Develop, implement and ensure strict compliance with relevant policies/ procedures and audit requirements.
Responsible for directly managing all team resources, performance reviews and corrective actions.
Responsible for managing the bank's IT infrastructure budget which remains one of the highest budget expenditure in the Bank.
Responsible for managing the Bank's critical IT infrastructure OEM, Vendors and Consultants.
Ensure the security of the Bank's IT Infrastructure both internally and externally.
Develop a framework that consistently supports & maintain the priority of operational availability, reliability, and sustainability of all server and storage infrastructure, for efficient service delivery.
Ensure up to date level of skill and knowledge among the team for adequate support.

Key Performance Indicators
Financial:

Bank's PBT
Cost containment

Customer:

Net Promoter Score

People:

Staff Training & Development.

Process:

Network availability
Power availability (UPS, Servers and Inverters)
Telecommunication availability
No critical Power Outages At Head office & Data Recovery Site
Availability Of Contact Center System
Availability of disaster recovery infrastructure for business continuity
R&C internal Index.

Risk:

Risk & Control Rating.

Required Professional Competencies
Core:

Service level agreement
Knowledge of troubleshooting operational systems
knowledge of relevant pol regulations
Application support - data / information management
Negotiation - business presentation skills
Problem-solving skills
Stakeholder management
Customer focus
Vendor management.

Non - Core:

Project management
Leadership competencies
Leading change
People management
Execution.

Educational Qualification

Minimum of Bachelor's degree in Electrical Engineering, Computer Sciences, Information Systems or other related disciplines.

Experience:

Minimum of 10 year's experience required in managing data centers, power systems and network Infrastructure in large organisations.

Application Closing Date
30th April, 2018.

How to Apply
Interested and qualified candidates should send their updated CVs in MS Word format to: [email protected] with "Head, Infrastructure Support" as the subject of the mail.

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