Cloud Support Officer at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Cloud Support Officer

Location: Lagos
Department: Technical
Reporting Line: Cloud Operations Manager

Responsibilities

• The Cloud support analyst will be responsible for providing first level support to cloud & managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

• Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Provide first level support for cloud customer complaints.
• Support ticket / queue management.
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality, up-to-date documentation exists for all service arrangements.

Contacts
You will be required to work closely with the:

• Technical- Operations Supports team.
• Customer Service Delivery.

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred.
• Minimum of 2 years’ experience in a virtualization & cloud environment.
• Minimum of 2 years’ experience working with Microsoft system center 2012.
• Experience working on Hyper-V and Active directory.

Competencies Required:

• Experience with Microsoft public, hybrid and private cloud.
• Experience working with Windows/Linux operating systems.
• Strong Cloud experience skills (AWS or Azure).
• PowerShell scripting experience will be an added advantage.
• Networking experience will be an added advantage.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills.
• Excellent oral and written communication skills.

Demands of the job:

• Problem solving skills.
• Ability to work under pressure.
• Ability to take ownership.
• Prioritizing skills.
• Troubleshooting skills.

Salary
Very attractive.

Application Closing Date
30th April, 2018.

Method of Application
Interested and qualified candidates should send their CV's to: [email protected]

Note: Any application received after this time will be automatically rejected.