Customer Value Proposition Manager at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Customer Value Proposition Manager

Requisition ID: 18000012
Location: Lagos
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Description

• Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.
• Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB client experience.
• Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.
• Ensure that the Private Banking brand remains distinct and aspirational at all times. 
• Manage platforms for collaboration with FBN UK and other partners.
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.
• To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.
• Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered.

Qualifications

• Minimum experience of 5 - 7 years’ experience in Banking/Finance and Portfolio management
• First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper  Credit.

Knowledge:

• Solid understanding of the Client Value Proposition and experience.

Skill/Competencies:

• Strong analytical skills
• A specialist in user driven innovation who can translate customer needs and insights into feature sets
• An experienced concept development and co-creation facilitator
• In-depth knowledge of high end lifestyle and luxury products/services for HNIs/UHNIs.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online