New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner











  
          Popular Jobs
WTS Energy Job Recruitment (11 Positions)

GlaxoSmithKline (GSK) Job Recruitment

eHealth4everyone Internship & Exp. Job Recruitment (7 Positions)

Renaissance University Academic & Non-academic Job Recruitment (14 Positions)

Tomsey Engineering and Services International Limited Job Recruitment (3 Positions)

ExxonMobil Entry-level Apprentice Program 2019

International Rescue Committee (IRC) Job Recruitment (21 Positions)

Macmed Integrated Farms Job Recruitment (5 Positions)

ExxonMobil Corporation Graduate & Exp. Job Recruitment (4 Positions)

Abuja Electricity Distribution Company (AEDC Plc) Job Recruitment (10 Positions)

Promasidor Nigeria Job Recruitment (3 Positions)

RTI International Job Recruitment (3 Positions)

Chuvie Decor Job Vacancies (6 Positions)

Naszberech Limited Job Vacancies (6 Positions)

Ascentech Services Limited Job Recruitment (4 Positions)

British High Commission (BHC) Job Recruitment (5 Positions)

Hobark International Limited (HIL) Job Recruitment (8 Positions)

INTERSOS Nigeria Job Recruitment (4 Positions)

Willers Solutions Limited Job Recruitment (3 Positions)

Workforce Group Job Recruitment (12 Positions)

Fadac Resources and Services Job Recruitment (9 Positions)

PricewaterhouseCooper (PwC) Job Recruitment (3 Positions)

Alan & Grant Graduate & Exp. Job Recruitment (16 Positions)

Alan & Grant IDL Graduate Trainee Recruitment 2019

Hazon Holdings Job Recruitment (3 Positions)

Pruvia Integrated Limited Job Recruitment (9 Positions)

Contec Global Infotech Limited Job Recruitment (4 Positions)

MTN Nigeria Job Recruitment (5 Positions)

Society for Family Health (SFH) Job Recruitment (10 Positions)

HealthPlus Limited Job Recruitment (4 Positions)

Ascension Consulting Services Job Recruitment (4 Positions)

First Bank of Nigeria Limited Job Recruitment (14 Positions)

Noble Hall Leadership Academy for Girls Job Recruitment (3 Positions)

First Business Alliance Job Recruitment (4 Positions)

Indigenous Specialist Energy Servicing Company Job Recruitment (3 Positions)

News: Nigeria Customs Service Begins Recruitment Exercise, to Employ 3,200 Personnel

Matna Foods Company Limited Job Recruitment (6 Positions)

Proxynet Communications Job Recruitment (3 Positions)

Mercy Group Clinics Job Recruitment (4 Positions)

Adefemi Hospital Limited Job Vacancies (4 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Malaria Consortium Job Recruitment (7 Positions)

Nigeria Customs Service (NCS) Recruitment 2019: Application Guidelines/Procedure

Nigeria Customs Service (NCS) Massive Nationwide Job Recruitment 2019

iPlanett Systems Job Recruitment (4 Positions)

Nigeria Customs Service (NCS) Recruitment for Graduate Assistant Superintendent of Customs (ASC II)

Lorache Group Job Recruitment (7 Positions)

Tyonex Nigeria Limited Job Recruitment (3 Positions)

Jesuit Memorial College (JMC) Job Recruitment (6 Positions)

Plan International Recruitment (9 Positions)


Head, Cards-Digital Management at Stanbic IBTC Bank

Posted on Thu 09th Aug, 2018 - hotnigerianjobs.com --- (0 comments)


Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Head, Cards-Digital Management

Job ID: 34174
Location: Lagos Island
Job Sector: Banking

Job Purpose
  • Collaborates with Segments and the Branch network to execution of the Card Card strategy in the designated market(s) and execute against the defined strategy across the Credit, Debit and Prepaid product lines.
  • The Head, Card will work with ROA centre and country stakeholders to agree the card medium- term and short-term plan; to deliver the budget.
Key Responsibilities/Accountabilities
Profitability, revenue and sales generation:
  • Implements the strategic business plan, including defining the product continuum, formulating annual budgets/periodic forecasting of sales and financial targets; converts the business plan into target sets and agree these target with PBB Head and RoA Card Accountable for delivering sustainable profit for the Card business.
  • Collaborates with internal stakeholders (e.g., RoA Centre, Product team and Enabling Functions) to drive profitability of the Card business and manages costs of all the card products. For example, provides input into the annual marketing plan for Card in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
  • Grows the Card base in line with the set goals and targets for the year.
  • Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
  • Develops reviews and implements appropriate product pricing and philosophy.
  • Drives campaigns to achieve acquisition, activation, retention and turnover targets.
Customer service and relationship management:
  • Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
  • Develops strong partnerships with Credit Risk, Finance and Operations both centrally and in designated country.
  • Manages relationships with the card associations (MasterCard, Visa), card processors (Inters witch, EPM Card personalisation vendors (Berkeley Cupola, Secure ID, Electronic Payment Plus, etc.) to ensure consistent and effective service delivery.
  • Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
  • Assists the in country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the Card portfolio.
  • Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.
Product management:
  • Ensures Card life cycle management is seamless by coordinating all the internal support teams to align with the bank’s card strategy.
  • Manages all Card products (Debit, Credit and Prepaid) to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
  • Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
  • Grows the card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
  • Monitors efficiency of the Card service providers and to ensure efficiency and cost optimisation.
  • Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.
People management:
  • Defines the Cards portfolio staffing / capacity requirements and make recommendations for reporting structures for approval by Head, Channel.
  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning and development are emphasised and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
  • Promotes a culture where the values of the Bank are seen to be ‘alive’
  • Ensures the implementation of the leadership promise and employee engagement programme.
  • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
  • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
  • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
  • Provides input to the Talent Review Sessions and succession planning, in conjunction with Human Resources.
  • Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
  • Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.
Preferred Qualifications and Experience
Qualifications:
  • Degree Holder from a recognised University.
  • Certification in service management, project management, leadership programmes
Experience:
  • Years: 7-10 years
  • Experience Description: Previous general banking experience of which 4-5 years should have been in a leadership role in product management. 3-4 previous experience in research and development; strategy formulation. 3-4 years execution and banking experience in segment, product or portfolio management roles with Income Statement and Balance Sheet management experience, as well as influencing key business stakeholder and managing teams
Knowledge/Technical Skills/Expertise:
  • Effective Business Communication
  • Process Analysis and Redesign
  • Attitude of Customer Experience
  • Research and Information Gathering
  • Emerging Technology Monitoring
  • Risk Awareness.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *