Venue Staff at British Council

The British Council is currently looking for suitably qualified and experienced individuals to join us as venue staff.

Job Title: Venue Staff

Location: Cotonou, Ibadan, Ilorin, Enugu, Benin Awka, Umuahia, Abeokuta and Uyo

Reports To: Exams Service Officers/Administrator

Purpose of job:
To invigilate exams to British Council and Examination Board standards.

Context and environment:
Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS. In 2011-12 we will deliver roughly 65,000 exams to 25,000 candidates. The Nigeria team comprises 19 people and are based mainly in Lagos with four in Abuja and three in Port Harcourt.

The post holder will be required to work within the south west region of Nigeria. Note that the post holder might be required to invigilate exams at locations different from their base.

Main Duties and Responsibilities:

Examinations Delivery: Adhere to all instructions issued by the supervisor/examination board. Be familiar with all relevant notices, instructions and requirements relating to the specific examination.

Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards. Be smartly and appropriately dressed with no noisy jewellery or heels.

Other Duties: Attend training sessions before conducting any invigilation duties. Attend the annual refresher training sessions. Attend other meetings as required by British Council staff

Skills and Knowledge

• Ability to read and write in English at C1/IELTS 7.0/CAE level.
• Understand the requirements of stewarding numbers of people at events Previous Invigilating experience

Experience

• Dealing with customers in English and presenting information clearly and logically
• Dealing directly with customers in a firm but pleasant manner
• Meeting deadlines and dealing with schedules.
• Providing service within quality standards.

Qualifications

• Completed secondary education to ‘A’ level standard or equivalent.
• University degree in any subject.

Application Closing Date
11th October 2013

How to Apply
Please read through the Venue staff Role profile. Download and complete the British Council temporary application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent tempa[email protected] no later than Friday 11 October, 2013. Please ensure the subject of your mail is, ‘Venue Staff”.