Customer Service Officer at Big Engineering Group LLC

Big Contractors was incorporated as a multifaceted company to provide a full range of engineering services in pre-construction planning, program management, construction management & general construction for the public and private sector in Oil and Gas (upstream and downstream) , Power, Telecommunication, Aviation, Marine and General Construction.

We are recruiting to fill the position of:

Job Title: Customer Service Officer

Location: Lagos

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Maintain customer databases
• Manage administration

Requirements

• A University degree in any discipline
• Knowledge of Project Management and Public Relations
• Minimum of 2 years work experience.
• Basic computer knowledge
• Good written and oral communication skills with proven ability to create grammatically correct responses
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
• Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude
• Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization
• Ability to relate with customers and handle telemarketing
• Sound knowledge of telephone etiquette and excellent listening skill

Application Closing Date
27th September, 2013

Method Of Application
Interested and qualified candidates should send their CVs and Cover Letters to: [email protected] Application title should be "Customer Service Officer".