IT Support Officer at Oasis Africa Consulting Limited

Oasis Africa Consulting Limited - Our client is a Beverage company with strong growth plans, backed by international investors is seeking a qualified candidate who is ambitious to develop him/herself to an outstanding leader within the team to fill the position below:

Job Title: IT Support Officer

Location: Lekki, Lagos
Job Type: Full-time
Reports: IT Chief

Summary

• Ensure that the Application is deployed and manage accordingly, fulfills user requirements, End User Support and identifies and resolves system issues.

Job Description

• The ”ERP-IT SUPPORT ADMINISTRATOR” role is to Implement, support, supervise and operate the organization ERP system through implementation and best support  practices.
• This includes Installations Configurations, patching and upgrading, and General IT Support.
• Creation of Employment ID for new staff, Creation of Big Magic Account for new BM Users, Error/Queries Solutions Support.
• Polycom Real Presence Group 500 Device Support and Maintenance,
• Video conference Meeting Schedule and Support across Spain, Peru (Lima), Egypt, African Countries for Board Meetings and Country Manager Reporting.
• Deployments and Support of  Video conference Applications (Blue Jeans, Zoom), which saves cost  for the  company
• Domain Configuration and User profiles integration to a new workstation on Client website
• Ensure that Application, Big Magic ERP software is deployed and manage accordingly, fulfills user requirements, and identifies and resolves systems issues.
• ERP Remote Support and General IT support across all the group; Agbara Plant, Lagos, Ibadan, Abuja and Onitsha depot.
• Ensure that Big Magic ERP deployment enhances operating systems, networks, communications, or other areas where it is deployed
• Servers Deployment, Installation, Configuration and Maintenance of Gen 8, 9 HP Servers.
• Power Backup Support and Maintenance (Inverters and UPS)
• General IT Support in BBC Depot and Head Office
• IT End User Support in Head Office and BBC Depot
• Management of BBC Software.
• ISP Support and follow up for good and reliable Internet Service.

Area of Responsibility
Administrator:

• Ensure that Big Magic ERP software is deployed and manage accordingly, fulfills user requirements, and identifies and resolves systems issues.
• Support the organization IT software/Hardware process across the operational areas.
• Ensure that ERP deployment enhances the operations of the organization, networks, communications, and all Distribution Centers where it is deployed.

Acquisition & Deployment:

• Hardware/Software support, configuration and implementation.
• Assist with the setup of Big Magic ERP software and service providers as needed.
• Liaise with the IT Chief on Big Magic ERP Administration for prompt rectification of any problems or emergencies.
• Evaluate proposals in order to identify potential problem areas, and make the appropriate recommendations

Operational:

• Evaluate, Support, install, configure, and deploy IT applications, systems software and products enhancement to existing applications throughout the enterprise.
• Collaborate with IT Coordinator on the deployment of ERP software programs and applications.
• Ensure that Big Magic ERP integration into company systems captures all areas of day to day transactions in the organization with system compliance, and interface specifications.

System Troubleshooting:

• Perform daily monitoring and troubleshooting of the Big Magic ERP system; install and configure patches and upgrades as required.
• Network Monitoring and support.
• Prepare and deliver activity and progress reports on daily operations.
• Provide direction for the application support of ERP operations.
• Team work with IT Chief to deploy ERP software, support strategy and data management.
• End User and General IT Support

Security:

• Working with the IT Team to provide general IT Support and System Security
• Ensuring System is up to date
• Keeping Software antivirus active

Qualifications
Minimum requirements for the position:

• Microsoft Certification: Microsoft Certified Professional MCP or CCNA or Comptia A+
• Networking / Fiber Optics Certification

Experience:

• Experience in software administration, database management installations and Server configuration, able to work on linux os and Good understanding of mobile application and General IT Support and Implementation skill.

Knowledge:

• Extensive knowledge / technical expertise / qualified professional / etc.
• Installation, Administration, software Management, Software development, Knowledge of Microsoft Database, ERP and Sql Server. Etc

Salary and Benefits

• Pay/benefits are competitive based on industry standards.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online