IT Business Process Operations Manager at a Faith Based Organization

A Faith Based Organization within the Lekki axis in Lagos State is currently seeking application from suitably qualified candidates to fill the vacant position below:

Job Title: IT Business Process Operations Manager

Location: Lagos
Report Directly to: The Director of Administration

Scope

• Oversees the IT-related business operational needs and processes of the organization that include: Business Intelligence, Enterprise system (ERP & CRM), applications development and integration. Monitor new and emerging business operational processes and technology, make recommendations to the Management Team on purchases, contract negotiation and SLA’s with software vendors and suppliers.
• Supervise data reporting systems, user training, while optimizing the return of technology investments. Make recommendations to Management and liaise with IT business partners on the strategic business direction of the organization.

Customers - All staff, and website visitors:

• Product –Innovative and user friendly business software solutions, Live and updated webpage and a vibrant interactive business IT environment.
• Critical Objectives - Oversee and Coordinate the organization’s business operational needs and environment, ensuring consistent IT user friendly applications, software and processes are available to support the organizations business operations.

Specific Duties & Responsibilities
Regular/Routine:

• Provide management and Leadership to the IT department to support the daily IT-related business operations and continue to enhance services to meet and enhance the business needs and experience of the various departments and external partners.
• Understand the business requirements of each department, design and implement appropriate systems, applications, workflows and (or) software’s to enhance the departmental business processes.
• Running live and interactive social media networks and web page.
• Establish and drive the implementation of IT business policies and procedures that promote and ensure the confidentiality, integrity, availability and security of corporate data and information.
• Develop business case for implementing new IT business solutions aimed at improving and elevating the user experience when interfacing with the organization on the different social platforms.
• Present recommendations to management on cutting edge/latest software’s that will enhance the organizations business process and obtain necessary approvals as required.
• Provide technical advice on IT business solutions upgrades and acquisitions/ investments required for the organization.
• Develop and implement IT governance frameworks.
• Continually review and assess the effectiveness and efficiency of the IT Business environments policies, procedures and processes and identify improvement opportunities.
• Deploy and update business applications as required.

Periodic:

• Manage the weekly update of the organizations website – Ensure new information about events; services and programs as required are uploaded on the website.
• Review business applications for each department ensuring maximum efficiency at all times.
• Train staff about potential uses of existing technology.
• Update all business application and software when upgrades become available
• Managing any IT related problems or crisis affecting business processes and environments.
• Ensure maintenance and update of key web site assets – website; mobile app and e – mail marketing system
• Work with relevant teams to manage digital media properties (social media platforms)
• Plan, produce and assess organizational business operations software solutions

Special and Other Duties

• Performs miscellaneous job-related duties as assigned
• Machines and other equipment used:
  • 1 No. 14” Monitor
  • 1 No. Keyboard
  • 1 No. Mouse
  • 1 No. Computer Processing Unit (CPU)
  • 1 No. UPS
  • WORK GUIDES & REFERENCES
  • Staff Policy Handbook
  • IT Departmental Processes

Specifications
Minimum Education:

• B.Sc Degree or equivalent in Computer Science / Engineering
• Professional Qualification: Microsoft certification
• Minimum Experience: 8 years’ experience in broad-based IT operations position, preferably in an IT business process role with a good understanding of trends, challenges, opportunities, regulations and legislations relating to IT business processes.

Core Skills and Abilities:

• The role requires proficient knowledge in the following areas:
• Computer IT business processes software systems and programs.
• Working knowledge of systems development standards, policies and procedures.
• Good knowledge of IT business user friendly applications, designing and implementation.
• QR code technology
• Strong IT project planning/management and implementation skills.
• Computer viruses and security.
• Computer skills including the ability to operate graphics and website development programs at a highly proficient level.

Non-Core Competencies:

• Must have analytical thinking skills.
• Must be detail oriented.
• Must be able to work independently.
• Must have excellent oral and written communication skills.
• Must be result oriented and a good decision maker.
• Must be self-motivated, dependable and pro-active.
• Must have integrity.
• Team building skills.

Performance Standards
Quality of Work:

• Efficient execution of all IT business operations.
• Management of all IT business operations crises with minimal loss and residual effects.
• User friendly and innovative business solutions
• Timeliness
• Organizes, prioritizes and completes projects in a timely manner.
• Works independently, takes initiative and manages projects responsibly.

Behavioral Requirements:

• Adhere to and uphold the organization’s core values
• Uphold confidentiality of all information generated from Executive Office.

Remuneration
Competitive with other benefits attached

Application Closing Date
1st March, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to: recruitmentsrf@yahoo.com