IT Project Manager and Service Desk Coordinator - Expatriate at Adexen Recruitment Agency

Posted on Tue 28th May, 2019 - hotnigerianjobs.com --- (0 comments)

Adexen Recruitment Agency has been mandated by one of its clients, an international fast moving consumer goods company to recruit a suitably qualified candidate to fill the position below:

Job Title: IT Project Manager and Service Desk Coordinator - Expatriate

Location: Lagos

Job Description

Adexen was mandated by an international fast moving consumer goods company to recruit an expatriate IT Project Manager and Service Desk Coordinator for their operations in Nigeria. The position is based in Lagos.

Responsibilities

Coordinate the Service Desk for all the IT teams, ensure complains are logged and addressed
Analyze complains and trends, identify problems occurring from recurring Incidents, identify bottlenecks.
Coordinate projects, see to implementation within timeline.
Facilitate meetings between Customers and internal team.
Build and ensure proper documentation exists.
Train power users.
Implement a Test methodology.

Desired Skills and Experience

Preferred: Bachelor's Degree in Business Administration Management, Information Science, Technology, or equivalent experience
A project management Certification
Minimum 3 years’ experience as PM, including at least one ERP upgrade
Three or more years of direct IT customer service experience
Three or more years working with Microsoft infrastructure technologies
One or more years working in Linux/UNIX environments
Strong oral and written and communication skills
Familiarity with help desk ticketing systems
Experience with virtualization technologies will be a plus
Understanding of with programming fundamentals
Experience with Windows and Linux interoperability
Exceptional analytical and troubleshooting qualities
Strong verbal and written communication skills
Preferred working knowledge of enterprise relational databases (MSSQL, Oracle, etc.)
Preferred experience operating in an higher-education environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We thank all applicants, however, only those selected will be contacted.

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