Achilles Recruits Customer Support Officers

Achilles is a Global Assessment company that identifies, qualifies, evaluates, and monitors supplier information on behalf of major organisations worldwide. We build and support supply chain communities in many industry sectors, creating unique and valuable global networks. Our services reduce risk in the supply chain and create new opportunities for business for both buyers and suppliers.

Achilles is urgently looking for professionals for the prequalification of suppliers within the oil and gas industry in Nigeria.

GENERAL REQUIREMENTS:

Integrity, confidentiality and transparency, report writing skills, excellent communication skills, a team player, excellent use of recent Microsoft Office suites, ability to work within a framework of company policies and procedures.

CUSTOMER SUPPORT OFFICER � REF: CSOAILN002

Location: Lagos

Requirements/Qualification

• 5 years experience
  
• Reporting to Customer care team lead
  
• To work within a team to provide support through all aspects of servicing and maintaining existing and new supplier accounts
  
• Quality checking of questionnaire submitted
  
• Main point of contact for resolving customer problems, updating records using in house application and relating to customers via phone, email letter or fax
  
• Creating and sending logon details to users
  
• Carrying out other tasks to progress customer data from application to full registration
  
• Accuracy and close attention to detail
  
• Articulate and able to demonstrate verbal reasoning
  
• Logical thought and good listening skills
  
• Be numerate and literate
  
• Confident and pleasant manner when speaking to customers

Application Deadline
Closing date of application is March 26th 2010.

How To Apply
Candidate who meets the above specification should send their CV�s and cover letter to: [email protected]