Analyst, Application Support - Finacle Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Application Support - Finacle Support

Ref Id: 20000011
Location: Lagos
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From: Executive Trainee to Assistant Banking Officer

Job Objective(s)

• Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of applications to users
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Job Requirements
Education:

• Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience

• Post NYSC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online