Team Lead, Communication, User Education and Adoption | IT Care at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Communication, User Education and Adoption | IT Care

Ref No: 2000001C
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From : Assistant Manager  Grade Range - To : Manager

Job Objective(s)

• Assist with activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
• Assist with the development and measurement of business engagement mechanisms

Duties & Responsibilities

• Assist with development and maintenance of IT communications plan
• Assist with development of customer engagement and feedback mechanisms
• Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
• Ensure timely delivery of IT publications, announcements, campaigns etc.
• Assist effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)
• Conduct user trainings during roll-out of new or modified services and applications
• Continuously monitor and report service levels to ensure responsiveness of IT to business
• Coordinates IT Care Activities and IT Service Management monitoring
• Assess user needs to devise the most effective, efficient, and appropriate training models and materials
• Develop instructional materials for user training courses
• Actively engage customers to promote/ expand awareness and usage of IT services

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business /IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 4+ years of experience in an IT function

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online