Suburban West Africa Recruits Quality Assurance Manager

Suburban West Africa is the largest provider of IP Backbone services in Nigeria.
 
At Suburban, we offer people the opportunity to realize their complete professional potential. The management team is comprised of seasoned professionals who have built a successful organization by thinking out of the box.
Our vision is clear and focused - To be West Africa’s first Tier-1 IP Backbone provider. We are recruiting for the position below.

Job Title: Quality Assurance Manager

Job Location: Abuja

Job Description:
He/she will be responsible to;

• promote quality achievement and performance improvement throughout the organization, set quality objectives and ensure that targets are achieved,
• Carry out internal audits and liaise with external auditing firm for certification and periodic audits and necessary actions against non-compliances, work with purchasing staff to establish quality requirements from external suppliers,
• Define / Implement ongoing quality improvement processes working with interdepartmental teams and Consultants, set up and maintaining controls and documentation procedures, identify relevant quality-related training needs and delivering training,
• Develop and manage quality assurance metrics for performance improvement of all teams,
• Report on necessary on changes in standards (internally and externally initiated) and on performance against standards,
• Establish policy for end user experience on all products,
• Anticipate program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments,
• Assure the viability, functionality and effectiveness of essential tools,Provide effective communication regarding issues, objectives, initiatives and performance to plan,
• Manage the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates,
• Work with project managers to develop project schedules and resource allocation models for QA related,
• Perform the role of a MR as defined in ISO 9000 standard.

Qualifications and Experience

• Should posses a good first degree.
• Should have worked at least for 5 years in Quality Department preferably 3 years in Quality department of a telecom company
• Good understanding of various quality systems such as ISO 9000/TL 9000
• Experience of implementation of ISO 9000 quality system from scratch.
• Certifications such Lead Assessor/Auditor.

Competency and Skill Requirements

• In-depth knowledge and understanding of the Nigerian economic and telecoms industry trends
• Ability to think strategically and holistically and to appreciate the systematic impact of various policies, issues and solutions
• Good data gathering and analysis skills
• Good appreciation and working knowledge of Microsoft Office tools

Application Deadline
Friday, April 29th, 2011.

Method of Application:
Please forward suitability statement and resume as a single (one document) in MS Word or PDF format with the position applied for as subject of email to: recruitment@suburbanwestafrica.com