Catholic Relief Services (CRS) Request for Proposal to Provide Corporate Health Insurance Services

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates.

CRS re-established presence in Nigeria in 2000 and currently focuses on agriculture, health and emergency programming, Food Security, Nutrition, Non- Food Items, Water and Sanitation. CRS Nigeria currently a staff base above 300 spread across different locations of the country such as; Abuja, Adamawa, Akwa-Ibom, Benue, Borno, Delta, Enugu, Imo, Lagos, Nasarawa, Rivers and Yobe.

Applications are invited for:

Title: Request for Proposal to Provide Coporate Health Insurance Services as a Health Maintenance Organization (HMO)

Location: Abuja

• To provide corporate Health insurance services in the areas of routine care, neo-natal care, emergency, medical assistance, chronic condition treatment, healthy living consulting, pharmaceutical assistance, gym and health awareness services to CRS Nigeria staff.

• Vendor proposals shall remain valid for one year from the deadline for receipt of quotations.
• Additionally, for the successful bidder(s), the bids/quotes submitted shall also remain valid and not subject to review for a two-year period from the date of contract signing by the selected Health Maintenance Organization (HMO).

• The Contract period shall be from October 2020 to September 2022 subject to good performance in the first year of engagement.

• Evidence of company's incorporation with Corporate Affairs Commission (CAC)
• Evidence of last three years (2017 - 2019) Tax Clearance Certificate
• Evidence of a Tax Identification Number (TIN)

• Company Profile with in-country staff strength and registration with relevant Government Regulatory and professional bodies; proof of attendance to any of the any HMO local and International conferences and workshop and will enable the vendor to attract maximum points
• Evidence of having functional Branches/presence in at least 30 States in the Country including the FCT (Please state verifiable addresses and contact persons)
• Evidence of existing contracts with at least 3 International Organizations and 2 Non-governmental Organizations (All the organizations must have at least 50 staff strength)
• Evidence of affiliation/registration with at least 5 Prime/Teaching Hospital; 7 Secondary Health Facilities and 10 Specialist Clinics/Hospitals across the 30 States
• Evidence of recent (2017 - 2019) annual Returns and current audited accounts of your firm for the past three years (2016 - 2018)
• Proof of past performance with at least reference letters from three clients

• Your company must be a registered HMO organization with the requisite experience and track records for provision of Health Care/Insurance. The documents below must be made available in a sealed Technical bid:

• All Vendors are expected to submit all their Health Care Plans in a Tabular format using Spreadsheets with the detailed services available for each plan and the cadre of Hospitals available for it with the unit cost per staff (Additionally, soft copies should be included in the submission on a flash drive).
• Note that the hard copy of the financial bid will have to accompany your submission to ensure committee members endorse their signatures on it after bid opening. At the minimum, the following services (including any limitations on duration and number of uses) shall be provided:
• All other service provided by the HMO should be listed too
• The vendor is also to provide premium terms per enrollee i.e. staff to include spouse and children (specify number in proposal if there is a maximum), if married ( family plan) and premium plan per enrollee ( individual plan)
• For all the proposals meeting technical requirements, the lowest evaluated most responsive proposal shall be selected after the financial bid analysis. Therefore, vendors should ensure that all their line unit costs are competitive. This will take into account price, comprehensiveness of services, quality of services, availability of services, location and types of facilities available, hours of service, responsiveness, 24-hour help line, dedicated account manager and explicit coverage of all pre-existing conditions.
• For all the proposals meeting technical requirements, the lowest financial compliant proposal shall be selected after the financial bid analysis.

• Physiotherapy
• X-Rays, Laboratory & Diagnostic Tests
• Radiological Investigations on upper limb, lower limb, thorax, vertebrae, abdomen, skull series & ultrasound scan & other investigations
• Accidents & Emergencies
• Routine Immunizations
• Minor Surgeries & Procedures
• Intermediate Surgeries & Procedures
• Ante-Natal Care + Delivery
• Neonatal Care
• Primary Dental Care(fillings, non-surgical extractions, preventive care)
• Immunization 0-5years.
• Eye exam and Eye Glasses (or Contact Lenses)
• HIV/AIDS Care & Treatment including testing and counseling
• Additional Immunizations for 0-5 years (Hepatitis B, HiB, MMR, Pneumococcal)
• Dental Surgical Extraction
• Major & Complex Surgeries & Procedures
• Intensive Care Services
• Evacuation (Hospital to Hospital & Road Side to Hospital)
• Cancer Care: Oncology Tests, Drugs + Chemotherapy & Radiotherapy

• Effective customer care services
• Good refund policy regarding out-of-pocket expenditure and
• Refund for non-use of service
• Added customer satisfaction benefits

• This request for proposals solicitation has been advertised in numerous print and electronic media and hence, will be very competitive.
• The successful bidder(s) shall be notified in writing and will be invited to sign a contract with CRS Nigeria.

Application Closing Date
14th August, 2020.

Method of Application
Interested and qualified Bidders should deliver their Proposals either by courier service or e-mail to: [email protected] clearly referencing the RFP title. Hard copies must be sent in for any emailed submissions before the deadline. (Hardcopies are mandatory). The hard copies of the financial and technical bids should be sealed in an envelope marked on the top right side with СCRS - HMO - SERVICES - TENDER - 2020ТТ and submitted to:
The Tender Committee,
CRS Nigeria,
PLOT 512, Behind NAF Conference Center & Suites,
Kado District, Along Bannex-Gwarinpa Expressway,
Kado, F.C.T, Abuja.

Vendor Submission Requirement:

• Company profile, including names and contact details of key personnel;
• Evidence of valid registration with the Corporate Affairs Commission/Form C07; Evidence of income tax clearance for the last three financial years;
• Tax Identification Number (TIN-number);
• Evidence of corporate office address, phone numbers, email address;
• Evidence of financial capability and bankerТs Reference letter;
• Detailed list of national wide hospital providers in all 36 states of the federation and particularly the states named above.
• Reference Company, Description of Type of Work Performed for Reference Company, Name of Contact Person at Reference Company, Telephone # / Email
• In addition, provide documents establishing relationship with a federal hospital/state hospital, diagnostic lab, 2 reputable private hospitals and gym centers in Abuja, Adamawa, Akwa-Ibom, Benue, Borno, Delta, Enugu, Imo, Lagos, Nasarawa, Rivers, Yobe states respectively.

Please Note

• The deadline for submission of proposals is COB 5pm Friday, August 14, 2020.
• CRS Nigeria is neither committed nor obliged to include any company and/or associated companies, agents or contractor on any bid list.
• Be aware that this invitation to express interest does not guarantee that you will be requested to submit all other subsequent offers to CRS Nigeria; it does not constitute any form of agreement or contract between our organizations.
• CRS Nigeria shall not be responsible for any cost incurred in responding to this invitation.
• This request for expression of interest shall not be construed as a commitment by CRS Nigeria, nor shall it entitle respondents to claim any indemnity from CRS Nigeria by virtue of having responded to this advertisement.
• This invitation is for you to express your interest in the provision of health insurance services and does not warrant further feedback from CRS Nigeria hereafter.
• On the account that bid documents are submitted in any location other than the address given makes the submission invalid.
• Multiple bidding will not be acceptable.
• Only the financial bids of shortlisted firms that meet the technical evaluation criterial in accordance with CRS Nigeria pre-qualification procedure will be contacted.
• CRS shall conduct a due diligence process at business premises of successful vendor before final award is given
• For further enquiries, please direct to: [email protected]