Customer Care Representatives at R.A Trading and Investment Limited

R.A.THINK DESIGN is an Israeli-Nigerian company. The company is managed by vastly experienced team of expatriate management executives and Nigerian staff. We have strategic partnerships and alliances with organizations and groups based in Nigeria, Europe and the Middle East. R.A Trading is into furniture and house hold fittings, our Office and Showroom is at 2/4 Samuel Anibaba Street, Ikosi, Ketu, Lagos. We are committed to clients' needs and to provide excellent work as well as providing competitive prices.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos
Employment Type: Full-time

Description

• Meet  with customer's coming into the showroom, attend to their wants, show them round and answer questions relating to product quality, durability and price;
• Communicating courteously with customers face to face by telephone, email and letter;
• Keep the customers abreast of the various stages of their jobs during production, time frame for delivery and installation to the customers;
• Attend to customer's complaint on issues arising from quality of product and after service delivery;
• Investigating and solving customers' complaints
• Give feedback to customer on any complaints raised;
• Keep accurate records of discussions or correspondences with customers;
• Write weekly report to the Customer Service Manager analysing each customer and their complaints;
• Meet with the Customer Service Manager to discuss possible improvements to customer service delivery;
• Learn about organisation's products or services and keep the client updated with changes;

Job Qualification

• Bachelor's Degree with 3-10 years work experience

Salary
NGN50,000 -100,000 Monthly

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job title" as the subject of the email.