After Sales Engineer at a Renewable Energy Company

A Renewable Energy company specialized in providing efficient and affordable electricity at different scale is currently recruiting suitably qualified candidates to fill the position below:

Job Title: After Sales Engineer

Location: Lagos
Job Type: Full Time

Responsiblities

• Train, motivate and lead after-sales teams to achieve set objectives and targets.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Assist clients in resolving issues and complaints concerning purchased products or services.
• Build and establish a good work relationship with clients to facilitate increased patronage and revenue.
• Monitor contract details to notify clients of pending expiration and help process renewal.
• Supervise the operations of after-sales teams to ensure set targets are met.
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
• Develop and optimize support and service processes, tools, and systems.
• Oversee all post-sales services provided to clients to ensure customer satisfaction.
• Maintain up-to-date knowledge of job operations by conducting research and participating in educational programs.
• Provide periodic reports to management on all after-sales activities.
• Ensure compliance with all general and company policies when carrying out job duties.

Requirements

• Degree in Electrical Engineering (essential).
• 5 years of work experience as an Electrical Engineer (essential).
• Professionally registered and currently holding a COREN and NEMSA Certification (essential)
• Expert experience in project management.
• Ability to liaise with professionals from other disciplines.
• Analytical thinker with strong problem-solving skills.
• Meticulous attention to detail with the superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent communication.

Salary
N150,000 - N200,000 Monthly

Application Closing Date
30th September, 2020.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.