H. Pierson Associates Limited is a boutique consulting firm with over 40 seasoned professionals with varied experiences in both the private and public sectors. The firm plays a leading role in providing management consulting services targeted at clients in key sectors of the economy (Power, Oil & Gas, Financial Services and Manufacturing, etc), in Nigeria and the West Coast.
We are recruiting to fill the position of:
Job Title: Chief Operating Officer
Location: Lagos
Job Description / Responsibilities
To set long term (3 to 5 years) direction for the organization in terms of vision, mission and values - in close coordination with the MD & CEO.
To set the short to medium term (1 to 3 years) direction of the organization in terms of annual strategy, business plans/roadmaps, most vital KPIs/targets, etc. - in close coordination with the MD & CEO.
To review progress on set objectives, plans, KPIs on monthly/quarterly basis, to support top management in removal of bottlenecks, and carry out necessary course corrections as necessitated.
To engage effectively towards setting & improving systems & processes – including IT-enabled systems, automation, technological interventions, etc. - necessary for the short- & long-term success of the organization.
To plan and lead strategies towards targeted revenue collection & recovery, e.g., ways for reducing bad debts, prioritization of defaulters for recovery follow-up, using innovations & analytics, etc. so that company’s commercial losses are well below the target stipulated by the regulator year-to-year.
Lead the development of revenue generation and protection strategies, policies and procedures in line with the strategic plan of the organisation.
Define and drive the commercial strategy for the company towards effective contribution to the Company’s vision and alignment to group.
Deliver strategic leadership for defining the commercial path to growth and profitability of the Company and the establishment of an effective growth process and infrastructure.
Oversee the management of all the processes under its responsibility through the establishment of standards, procedures and work processes. He/she has to ensure that the development and implementation of Management Information Systems are adapted to the needs of the processes
Work on the structural changes for Distribution operations department to make more efficient and profitable operations including preventive maintenance activities and elaborate recommendations
Build good business relation with other energy sectors of Nigeria, Discos, TCN, Generation, NERC, and etc., and build efficient business relation with their management.
Participate in various community, customers and employees’ engagement forums as & when needed towards understanding their needs/expectations, creation of a world class work culture, motivation, knowledge sharing, dissemination of company’s achievements & future plans, etc.
To guide, train and develop his team so that they perform their jobs and roles as per expectation.
To participate in various other activities that would be critical (strategic or/and tactical) for this role from time to time, but not mentioned here.
Knowledge & Skills
Strong Technical skills
Strategy formulation & Business planning
Business/Market intelligence and In - depth knowledge of the power distribution company.
Revenue Cycle Optimization
Business process & organizational dynamics knowledge
Performance management (Corporate and business).
Energy Management and Accounting
Financial and business management
SCADA & Data Maintenance
Maintenance planning/Project Management
HSE
Ability to understand and capitalize on various shifts in technology, customer expectations and regulatory impacts.
Ability to liaise and convince the Board on vital actions needed for organizational success as well as Managing Stakeholders
KPI's:
Reduction of company’s “ATC&C loses according to MYTO order 2.1 (NERC)
To increase significantly number of Customers for the organization
Customers mapping by DTs, Feeders, and sub-stations. (Part of Enumeration Process)
Registering of new customers, to increase significantly number of population for the organization
Preventive actions against illegal connections and energy theft
Monthly review of each business unit’s performance and elaborate recommendations.
Monthly review of each department’s activities and elaborate recommendations
Carry out coordination, control and analysis of the activity of the Departments including Heads of Departments, Business units managers and elaborate reports to Managing Director.
Establish policy and implement for energy theft detection, prevention, and recover of losses.
Preparing efficient budget plan, and take control on spending
Review current annual budget and elaborate recommendation
Monitor performance of Operations Department and elaborate reports for improvement
Regulation of electricity metering, collection of cost of consumed electricity according to established tariffs, minimization indebtedness and commercial losses and improvement customer’s service quality within company.
Efficiently distribution of electricity received by company verified by monthly SAIDI , SAIFI index
Safety Compliance index
Fixing all income and outgoing feeders including 33KV, 11kv feeder meter points in order to have correct energy accounting process
Distribution Transformers metering process, to have better and efficient possibility to identify and localize commercial losses in the network.
Establish policies for Operations departments and process mapping for-- all processes including commercial, maintenance, PPM, New connections, and etc.
Improvement of financial activities, reducing (OPEX) to increase company’s asset.
Elaborating the concepts, programs electricity network perspective development
Establish efficient organizational structure for Operations and Commercial Departments and for Business districts
Generic Competencies:
Leadership
Integrity
Result oriented
Communication Skills (verbal and written)
Negotiation
Planning & Organizing
Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
Exceptional analytical skills and problem solving skills. i.e. ability to think outside the box