Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.
We are recruiting to fill the position below
Job Title: MEAL Assistant (CRM)
Job No.: 20000721 Location: Damaturu, Yobe
Employee Status: Fixed Term
Grade: 5
Post Type: National
Child Safeguarding
Level 3 - The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.
Role Purpose:
To support the Monitoring Evaluation Accountability and Learning (MEAL) unit and programs in implementing accountability activities which would range from daily visit to project locations with volunteers to get complaints, escalate them to the appropriate unit for them to be solved,
Input complaints into the Christian Aid Complaints database and produce periodic reports.
The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.
Scope of Role:
Reports to: MEAL Coordinator
Staff directly reporting to this post:
Key Areas of Accountability
Develop monthly work-plans from the work-plans of other units
Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions.
Support the entry of complaints into the Save the Children International’s Complaints and Feedback database
Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints
Lead in the handling of the Save the Children International toll-free line
Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans.
Responsibility:
The role holder will have contact with partners, volunteers and stakeholders at the state level.
Internal: The position is line managed by the MEAL Coordinator. Has a key role in ensuring good relations with other roles in programmes, finance and logistic and procurement
Skills and Behaviours (Our Values In Practice)
Accountability:
Accuracy and timeliness in all areas of responsibility
High level of accuracy in work, and ability to analyse complex sets of relationships and situations
Holds self and others accountable
Ambition:
Creating best-in-class EA function
Future-orientated, thinks pro-actively
Collaboration:
Working effectively with stakeholders to achieve common goals
Excellent communication and interpersonal skills
Builds and maintains effective relationships, with their team, colleagues, members and external partners
Approachable, good listener, easy to talk to
Creativity:
Designing more effective admin and data management systems
Willing to take disciplined risks
Integrity:
Honest, encourages openness and transparency, demonstrates highest levels of integrity.
Skills & Experience
Administrative & General Skills:
A university degree / HND with at least one-year working experience with an I/NGO
Ability to speak Kanuri and Hausa fluently.
Willingness and ability to interact with community stakeholders and displaced persons in the various project locations
Knowledge and use of mobile data collection technology