Accountability Assistant at the Community Health Justice and Peace Initiative for Development (JDPH)

Community Health Justice and Peace Initiative for Development (JDPH) is a National Non-Governmental Organization working in the Catholic province of Jos, aimed at uplifting the living standard of rural and urban communities through capacity building and rendering lifesaving interventions in partnership with communities for a better society and good governance. Over the years, we and our partners have continued to provide developmental and humanitarian assistance to the most vulnerable people in rural and crisis affected locations. We are committed to providing emergency relief services, empowering communities to be more resilient, embracing a culture of peaceful co-existence and social justice for all.

We are recruiting to fill the position below:

Job Title: Community Health Justice and Peace Initiative for Development (JDPH)

Job ID: JDPH/NJR/2021/001
Location: Monguno, Borno
Job Title: Accountability Assistant
Sector: FSL
Employment Category: Contract
Open to Expatriates: No

Purpose of the Position

• Under supervision of the MEAL Officer, the Accountability Assistant is responsible for the implementation of activities related to JDPH internal and external accountability and mainly in its aspects related to transparency and feedback and complaint mechanisms.
• Accountability Assistant will also contribute to the definition of Accountability plan and activities for all projects, such as beneficiaries’ satisfaction survey, community consultation and ensure its implementation supported by M&E and Protection teams.

Reporting Responsibilities:

• JDPH Accountability Assistant will report to the MEAL Officer.

Supervision Duties:

• None

Responsibilities and Scope of Duties

• Under supervision of JDPH MEAL Officer, the Accountability assistant will:
• Ensure functioning complaints and response mechanism, through effective collection of complaints including field visits, management of JDPH helplines and complaints boxes.
• Support beneficiaries by providing information to related services from JDPH and other partner organizations.
• Conduct follow up monitoring visits for beneficiaries (via home visits, phone calls, etc.) for beneficiary satisfaction, to understand and respond to evolving vulnerabilities and needs within households and Informal Settlements.
• Support and follow-up program team for the application of the recommendations done based on the findings of any accountability activities
• Maintain a proper filing system for all the complaints and feedback with filling codes.
• Regularly visit the field and submit informative field monitoring reports that capture project outputs and provide regular summaries of key issues raised during field visits and make relevant recommendations
• Support the MEAL department in conducting satisfaction surveys on ad-hoc requests
• Support the technical team in terms of data entry and checking the handover documents to match with the activities Follow-Up in coordination with Project officer/Manager who will be validating and ensuring its well-done (in terms of time and quality)
• Be in charge of dealing with the logistics department in terms of reconciliation in coordination with Logistics Focal Point and Other Officers
• Ensure quality control of data collected from the field based on completeness, reliability, validity, timeliness and integrity in coordination with Project officer/Manager
• Assist in data quality assurance and managing data according to internal and donor standards
• Prepare informative field reports, identify shortcomings and make relevant recommendations on a regular basis.
• Participate and attend capacity building events as required
• Perform any other task as needed

Qualifications & Preferred Skills
Education:

• Bachelor's degree in Business Management, Information Management, Social Sciences or any equivalent field

Professional experience:

• At least one year of experience with a humanitarian NGO preferably
• Desirable experience in Protection or Monitoring and Evaluation

Knowledge and skills:

• Strong IM skills, including Excel
• Excellent communication and analytical skills
• Knowledge of project management
• Excellent social skills

Languages:

• Fluent in Arabic and English, with strong command in writing and editing documents as well as verbal expression.

Software Knowledge:

• Ability to operate Microsoft Word, Excel, PowerPoint etc.

Mobility:

• Willingness to frequently travel including field visits

Application Closing Date
11th January, 2021.

Method of Application
Interested and qualified candidates should send their updated CV and Cover Letter explaining their motivation and why they are suited for the post to: [email protected] using the "Job Title" as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• Qualified female candidates are highly encouraged to apply.
• Please note that given the urgency of vacancy, the position may be filled before the due date.
• For general information about the JDPH, kindly visit our website on www.jdph.org