Head - Business Development & Customer Relationship at Orange Printing & Publishing Company Limited

Orange Printing press is a large format print specialist that designs, produces, delivers and installs world-class graphics to a global client list of events, exhibitions, conferences and event organisers.

Our well equipped, facility enables it to offer extremely fast turnaround times and large volumes using a huge variety of techniques and substrates with state-of-the-art machines and equipments.

We are recruiting to fill the position below:

Job Title: Head - Business Development & Customer Relationship

Location: Shomolu, Lagos
Employment Type: Full-time

Job Objectives

• To development business strategies and solutions to OPPCL, thereby increasing the company market share and generating more revenue for the company
• To provide outstanding customer service to OPPCL clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals

Principal Duties / Responsibilities
Development of business solutions:

• Brainstorms with the business development team to create new business strategies
• Identifies sales and services that would appeal to old and new clients
• Finds and follows new sales leads
• Develops ways to improve the customer experience and build brand loyalty
• Researches the printing market and industry trends
• Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Assesses printing materials and services statistics and prepares detailed reports on findings
• Stays informed on the latest industry techniques and methods
• Prepares annual budget for the department and tracks expenses relating to the budget

Generation of New Sales Leads:

• Generates sales leads, building sustainable relationships with clients
• Arranges business meetings and one-on-one conversations with prospective clients
• Reports back to the management on sales leads results
• Prepares sales contracts; following company rules and guidelines
• Attends networking events

Client Management:

• Negotiates sales contracts with clients
• Builds trust and long-term relationships with clients/customers
• Develops ways to improve the customer experience and build brand loyalty
• Responds to customer service issues in a timely manner
• Creates effective customer service procedures, policies, and standards
• Achieves client’s expectations and satisfaction
• Manages clients accounts and data base
• Handles customers/clients issues and complaints
• Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
• Implements effective customer loyalty programs
• Delivers a comprehensive service to enquiring customers
• Delegates certain customer enquiries to specific teams
• Manages a large number of incoming customers ‘calls and emails

Management of Business Development and Customer Service Team:

• Supervises day-to-day operations in the customer service department
• Motivates team members to exceed expected goals
• Hires and trains new customer service executives
• Manages the approved budget of the customer service department

Documentation of Sales and Clients Records:

• Manages records of sales, revenue, and other important data
• Maintains accurate records and document all customer service activities and discussions
• Keeps a record of customer interaction and details of actions taken

Requirements

• Qualification: Bachelor's Degree
• Experience: 5 - 10

Salary
N2,000,000.00 - N2,500,000.00 Annually.

Application Closing Date
25th January, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email.