Operations Director WCA at GE Healthcare

GE is an advanced technology, services and capital company with the scale, resources and expertise to take on the world’s toughest challenges. Dedicated to innovation in the areas of energy, health, transportation and infrastructure, we’re committed to leadership, integrity, partnership and human progress.

GE businesses ranging from Aviation, Capital, Oil & Gas, Energy Management, Power and Water, Healthcare, Transportation and Home & Business Solutions have operations on the African continent. Major locations include Angola, Ghana, Kenya, Nigeria and South Africa. Over 1300 employees are working in the region, creating local partnerships and providing solutions & services that supports Africa’s infrastructure and sustainable growth. We are also dedicated to knowledge transfer, whether it is providing technical expertise to customers by hosting customer summits, to developing young local talent through unique programs such as the Early Career Development Program.

GE Healthcare is recruiting to fill the position of:

Job Title: Operations Director WCA
Job Number: 1962790

Location: Accra, Lagos, Ghana, Nigeria

Role Summary/Purpose:

• Manage complex customer area through leadership and development of team (field engineers, installation field engineers, installation specialists, project managers, clinical apps specialists..). Create an environment to achieve ultimate customer loyalty. The LCT Operations Director will be accountable for the Services P&L, the Customer projects execution and the operational financial targets in the LCT.
• Essential Responsibilities: Responsible for all GE Healthcare Services and customer projects activities- both direct and via Channel partners for all Healthcare businesses including Diagnostic Imaging, Ultrasound , Life Care Solutions- Clinical Devices.
• Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
• Drives Services P&L for the LCT to deliver profitable growth and enable business growth aligned with regional strategy.
• Owns services operational processes: Corrective jobs, PM completion, recalls, Installations. Leads and cultivates a culture of GE Values and integrity.
• Develops strong customer relationships and serves as the interface for the customer from Order through life cycle of the products for projects and service related activities.
• Proactively identifies customer needs and develops and implements customer specific solutions.
• Manages an Operations team including, but not restricted to, Field Engineers, Services Leaders, Installation specialists, Clinical apps specialists and other functions, driving service delivery and customer projects execution excellence which continuously surpasses customer expectations and deliver productivity.
• Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
• Drives change initiatives as required to improve efficiencies and execute on business commitments.

Qualifications/Requirements:

• Master’s degree (Engineering) with at least 5-8 years of leadership experience in a technical environment. OR
• 5- 8 years experince field sales or field service or OTR experience
• Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Proven leadership and ability to orchestrate resources and motivate teams
• Experience in managing a large P&L/ business unit within large matrix organization
• Proven ability to influence and drive change through exceptional written and verbal communication skills
• Understanding of customer/marketplace and drivers that influence customer behavior
• Previous direct report management/leadership experience
• Ability to resolve complex issues within functional area and/or area of expertise
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Direct customer relationship experience
• Proven ability to effectively communicate across a distributed workforce

Additional Eligibility Qualifications:
Desired Characteristics:

• Exceptional interpersonal skills Strong inclusive leader that builds a connection to the workforce through personal involvement and trust business acumen Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals

Application Closing Date
Not Stated

Method of Application
Interested candidates should
Click here to apply