Front Office Manager at a 5 Star Hotel

We are a 5 Star Hotel with the aim of constantly anticipating our guest expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations. We are committed to provide our corporate and leisure traveller a consistent warm & friendly guest experience & fond memories through our nurtured/trained staff who experience joy and pride at work while adhering to our standard operating procedure.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: South West
Reports to: General Manager

Position Summary

• To supervise and control all Front office areas to the standards set by the Company, maximizing revenues and profits to agreed budgetary limits.
• To manage and lead the department by creating the best possible environment for staff to excel in their positions and provide excellent guest service with attention to detail.
• To actively strive to achieve the vision and mission of the hotel, and behave in a way that reflects the values of the organization.

Job Description

• To ensure that the Front Office Department conforms to SOP(Stnadard Operating procedure)
• To draw up staffing criteria, and to ensure that the most suitably qualified people are appointed in the event of vacancies.
• To ensure that staffs are inducted, coached and trained to perform their duties effectively.
• To ensure that attendance registers are completed daily and in accordance with statutory regulations.
• To ensure that all administration functions relating to the payment of staff are completed timeously and accurately.
• To ensure that staffing levels are correct.
• To ensure that regular fire and evacuation drills are held.
• To ensure effective communications through attending meetings and providing information at regularly held staff meetings with assistant managers.
• To discipline staff where necessary and ensure that all disciplinary documentation is filled in and filed at Human Resources.
• To ensure that staff are upholding the vision, mission and values of the hotel

Front Office Duties:

• Ensure that all cash handling policies are adhered to.
• Ensure that all staff members implement the correct check-in and check- out procedures.
• Ensure that staff implements the correct reservations procedures.
• Ensure that the guest history is regularly updated.
• Ensure that system security measures are in place, and that backup procedures are followed and securely stored.

Equipment and Supplies:

• To ensure the safety and security of room keys.
• All Front Office and Switchboard equipment is correctly maintained and backup resourc systems in place.

Miscellaneous:

• To revise the operating standards manual on a six monthly basis.
• To prepare and submit, in the required format, all information necessary for budgeting purposes.

Requirements

• Minimum of HND or B.Sc in any related discipline and must have worked in a similar position as a Front Office Manager in a 3,4 and 5 star Hotel .
• Candidates should also possess 4 - 14 years’ work experience.

Application Closing Date
10th April, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.