Hotel Massage Therapist / Esthetician (SPA Manager) at the Amazon Suites

The Amazon Suites, a 20-suite, five-star boutique hotel in Yaba, Lagos Nigeria. A rich luxury showpiece with a contemporary city garden ambience.

We are recruiting to fill the position below:

Job Title: Hotel Massage Therapist / Esthetician (SPA Manager)

Location: Yaba, Lagos

Position Summary

• Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms.
• Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service.
• Promote and sell spa/salon services including retail offerings related to the Spa.
• Clean, maintain, and sterilize tools.
• Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
• Monitor and stick to time schedule throughout the day.
• Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
• Maintain current skills and licensure in service area as per regional requirements.

Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

What Are We Looking For?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure.
• Must be willing to work within Yaba, Lagos.

Potential Benefits

• A competitive salary
• Housing
• Transport
• Training and development
• Meals on duty.
• Additional benefits as per company policy.

Application Closing Date
14th May, 2021.

How to Apply
Interested and qualified candidates should send their CV, Passport Photograph & Cover Letters to: [email protected] using the Job title as the subject of the mail.