FlexEdge Limited is a business support services company driven with the desire to enable, empower and enhance organizations with employable talents for ground breaking results.
In charge of coordinating the activities of auto workshop to ensure efficient operations and Profitability
Guide and direct the activities of workshop to ensure optimal productivity, efficiency and profitability
Effective Customer management
Handles all recruiting, orienting, and training of technicians to ensure a capable and efficient workshop
Job Description
Ensuring Revenue generation for the workshop
Generate leads and ensure conversion from prospects to customers
Manage customer/ Prospect visitation to increase market share in auto service
Oversee operations in an auto service unit to ensure compliance with quality standards and best practices
Oversee the inspection and proper/correct evaluation of automobiles to identify faulty components and facilitate process for repairs
Assign and schedule work duties to auto technicians according to their skills and Supervise their activities for efficient and timely job performance
Conduct price negotiations with clients to reach a favorable bargain for both management and client
Oversee the hiring and training of an effective auto service team
Maintain accurate record of all accounts and relevant financial information
Monitor inventory to Maintain stock levels, regulate and ensure availability of required vehicle parts
Ensure automotive service staff comply with environmental laws and regulations
Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
Contact clients and convince them to bring vehicles to their unit for repairs
Follow up customers to obtain feedback and ensure they are satisfied with received service
Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
Minimum Requirements
Education and Work:
Auto Engineering and Professional Auto Technician certifications
Verifiable trainings on Vehicle systems
Minimum 7 years’ experience in the field of auto servicing and workshop management
Prior experience with different auto brands is an added advantage
Experience dealing with corporate and High net worth customers is a Must
Knowledge, Skills, Competence and Abilities:
Excellent leadership skills
Understanding of dynamics in the automobile industry
A commitment to excellent customer engagement
Customer Relationship Management
Excellent Communication Skills
Up to date automobile technical Skills, with ability to handle diagnostic tools effectively
Leadership Skill
Ability to train and pass knowledge
Great Negotiation skills
Must have mobility flexibility
Ability to use ERP and Applications relevant to Auto Servicing industry
Personal Qualities Required by the Job:
Trustworthy with great and proven positive character and outlook
Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
Reliability: Completely reliable and competent
A mission-driven individual: who can embrace and commit to Mission and Core Values; articulate about stewardship.
Compliance: adheres strictly to organizational/sector policies and procedures. Seeks approval from the correct authority for changes.
Planning and organizing: ability to establish efficient and appropriate course of action for self and team; strong organizational skills.
Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
Salary
NGN 150,000 - 200,000 Monthly.
Application Closing Date
4th May, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] with the Job Title as subject of mail.
Note: Please note only shortlisted candidates will be contacted.