Customer Service Officer at Owens and Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full Time
Industry: Fashion
Working Hours: 8:30 am - 6:30 pm (Mondays- Saturdays)

Role Overview

• In this role, you will manage interactions with walk-in customers, manage the brand’s online presence, process online orders and respond to customers’ queries and complaints.

Duties and Responsibilities

• Receive and respond to inquiries via phone calls, emails, and social media (WhatsApp, Instagram DMs).
• Welcome and assist walk-in customers
• Process online transactions and ensure the items ordered are delivered to the customers
• Book appointments for couture consultations
• Receive, resolve or escalate customer complaints to the operations manager
• Post content on Instagram daily
• Come up with engaging and relatable captions for content to be posted on social media platforms.
• Manage the creative director’s calendar
• Ensure the shop floor is neat and organized.

Requirements

• A Bachelor's Degree in any Arts or Social Science related discipline
• Minimum of one (1) year experience in customer service
• Experience in a virtual customer support role is preferred
• Proven record of the use of canva, reels, Photoshop, Lightroom, or a similar application
• Strong verbal and written communication skills
• Candidateshould reside preferrably around Jakande- Ajah axis.

Salary
N70, 000 - N 80,000 / month.

Application Closing Date
15th May, 2021.

How to Apply
Interested and qualified candidates should send their Application to: [email protected] using the Job Title as the subject of the mail.