Customer Service Officer at Simplinteriors school

Simplinteriors is an Interior Design School.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Overview

• To assist the GM in smooth day-to-day running of the school (SimpIinteriors School of Interior Design and Entrepreneurship).

Duties

Simplinteriors School: Job Description of Front Desk / Customer Service

• Managing the inbound and out-bound phone calls and messages for the Simplinteriors School (from prospective and current students).
• Checking Google Leads, Hub-Spot, Corporate Email, Calls and WhatsApp for enquiries and then transfer the information of prospects to the excel sheets with comments.
• Handling students’ enquiries, complaints and providing appropriate solutions, alternatives and follow-up within the time limits for Simplinteriors School.
• Build customer relationships and trust with prospective and existing students through open and interactive communication.
• Keep records of interactions with the students on the appropriate excel sheets.
• Plan and organize the Free Class bi-monthly, as well as coordinate, plan and organize the school calendar and timetable.
• Follow up on students making sure school tuitions are paid on or before the sixth week of their programs.
• Keep record of all payments done by the students on appropriate excel sheets.
• Provide accurate, valid and complete information of prospective students by using the right methods of importing to excel sheets for proper documentation.
• Think up creative ways of generating sales leads for the School.
• Meet the target of reaching a minimum of 50 prospective students / day.
• Follow up and invite at least 20 to our bi-monthly Free Seminar.
• Make sure minimum of 10 to 15 register for Full Time and 6 to 10 for the Part Time
• Responding and extracting of enquiries and data from the School social media platforms.
• Follow up on social media likes and comments to extract data (Name, phone number and email) for the School.
• Develop content and post on Simplinteriors School Instagram handle 3 times a day.
• Follow laydown communication procedures, guidelines and policies for reaching prospective and current students as well as clients.
• Oversee and keep record of monthly expenditure and the Petty Cash.
• Oversee and maintain the school facility and other properties
• Responsible for opening and closing of the school doors and Gate.
• Oversee the activities of the Office Assistance to make sure the School is ready for the students and facilitators.
• Maintain constant communication with management and team lead to ensure proper operations of Simplinteriors School.
• Must be a social media savvy.
• Must be good in social media content creation.
• To entertain all enquiries concerning School.
• To assist the GM in handling all issues regarding the School.
• To make and record weekly report of new and old students.

Qualifications

• OND / HND qualification
• Proficient in Microsoft office (Essential)
• Experience in customer care service.
• A must: Experience in all types of social media platform
• Good in writing content.

Personal Qualities:

• Assertiveness
• Ability to take the initiative if needed.
• Punctuality
• Attention to details

Application Closing Date
27th August, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.