Specialist, Revenue Assurance at Etisalat Nigeria - Lagos

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist, Revenue Assurance

Location: Lagos, Nigeria

Job Summary
Responsible for the Circuit and Packet Switched Network Assurance
To ensure the integrity of the revenue streams with primary focus on strengthening and/or building revenue assurance processes controls.

Principal Functions

• Development of revenue assurance best practices for the company
• Creation, implementation and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Management System.
• Perform root cause analysis of issues on the Circuit and Packet Switched Networks; follow through to resolution and communicate to appropriate parties.
• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
• Have responsibility for the day-to-day operation of Revenue Assurance tool - CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
• Perform reviews of service nodes (MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the circuit and packet switched networks are proactively identified and mitigated
• Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
• Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
• Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
• Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
• Undertake routine tariff integrity checks for live and test products with a view to assuring tariff efficiency relative to the market.
• Perform varying degrees of cross-platform TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
• Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
• Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.

Educational Requirements

• Bachelor's degree in a numerate field
• Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA)

Experience,Skills & Competencies

• Minimum of 4 years relevant work experience.
• Good Knowledge of Relational Database Management systems,
• Excellent understanding of GSM Network Architecture

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply