Service Advisor (Heavy Good Vehicles) at Autopointe Quickfit

Autopointe Quickfit is an innovative auto repair workshop, which is specialized in the maintenance and service of automobiles such as cooperate vans, government buses, personal sedan, private cars, etc. Through the use of modern days inspection kits, computerized equipment and competent workforce with vast experience across all models and industry standard.

We are recruiting to fill the position below:

Job Title: Service Advisor (Heavy Good Vehicles)

Location: Lagos
Employment Type: Full Time

Responsibilities

• Receives customers and schedule service appointments
• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Catalogs customers’ concerns and comments
• Writes service orders and descriptions of problems and repairs
• Translates customers’ repair problems into standard repair terminology
• Explains repairs to customers
• Test-drive vehicles to confirm service repairs
• Directs clients to an available technician
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Consults with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Estimates the cost and time needed for repairs
• Answers customer questions about service outcomes and consulting with technicians when necessary
• Informs customers about potential cost savings and warranty protections
• Maintains positive relationships with clients to ensure repeat and return customers
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Deals with parts suppliers
• Oversees and manages the service centre’s scheduling and workflow
• Informs customers of changes in service or when their vehicle is ready to be picked up
• Handles customer complaints: being able to deal with unhappy customers politely and diplomatically is essential.
• Performs other duties assigned by management

Requirements

• Minimum of a Bachelor's Degree / HND in Mechanical / Automobile / Automotive Engineering or any related course.
• Experience in the automotive field and a strong understanding of automotive technology and the automotive industry.
• The candidate must be skilled, creative, a positive mindset, good innovative ideas.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• Must be able to drive HGVs.

Application Closing Date
10th September, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online