Customer Support Executive at Hubryde Limited

Hubryde Limited - A transportation-technology company leveraging innovative technology to solve mobility problems in growing cities in Africa, albeit one city at a time. We are improving commuting experiences by helping people commute safely and comfortably in a smart and budget-friendly manner.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Ojodu-Berger, Lagos
Employment Type: Full-time

Job Description

• Build an interactive and growing community of Hubryde customers.
• Listen and respond professionally to customers’ inquiries and complaints across all touchpoints.
• Learn, understand, review, and communicate product features and services to customers across touchpoints.
• Set out time to review negative feedback and respond to them first.
• Develop a feedback mechanism to request customer feedback and improve on service offerings.
• Liaise with the tech department to resolve complaints relating to product issues.
• Collaborate and follow through with the operations department to ensure effective service delivery.
• Create and share need-based articles with Hubryders once a week; liaise with the BMC department on content development.
• Share newsletters and feedbacks with customers across touchpoints.

Eligibility Requirements

• B.Sc. in Mass Communication, English Language, International Relations, Marketing, Business Administration, and or any relevant field
• A minimum of 1-year of proven experience in a customer service position.
• Strong IT literacy: ability to use mobile and web applications effectively
• Proficient in MS Excel, PowerPoint, and Microsoft Word
• Ability to use communication tools effectively e.g., Gmail, Mailchimp, Outlook, WhatsApp, and Instant Messaging App
• Ability to use Google products e.g.,Google Form, Google Sheet, Google Doc, Google presentation, etc.
• Experience with a CRM platform e.g., Hubspot CRM
• Experience with Facebook, Instagram, Twitter, Linked In, Tik-Tok, YouTube, and other relevant social media platforms.
• Ability to communicate effectively
• Good spoken and written English
• Females are encouraged to apply

Salary
N50,000 - N60,000 / month.

Application Closing Date
30th September, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online