EjiCareers - Our client, HD Networks Limited (HD Networks) is a leading IT solutions provider with branches in the United Kingdom and Lagos Nigeria. They support dozens of organizations, ranging from SMEs to enterprise-size in Europe and Africa. Providing proactive IT support services responsive 24/7 helpdesk support.
The role will coordinate and oversee the organization’s operations;company performance and production to foster an efficient work environment.They would also be responsible for assessesing system data and error logs, along with user reports, to determine areas for improvement or repair.
Responsibilities
Manage all operational management systems,create standard work for each department and ensure best practices within the group
Contribute operational information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards
Accomplish operations and organization mission by ensuring all operations are carried on in an appropriate, cost-effective way
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce,and evaluate policies and procedures; develop processes for receiving product, equipment utilization, and inventory management
Analyze process workflow, employee and space requirements and equipment layout; implement changes
Maintain safe and healthy work environment by establishing,following,and enforcing standards and procedures, complying with legal regulations; ensuring the organization’s processes remain legally compliant
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Responsible for all aspects of vehicle and heavy equipment rentals
Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health,and safety agencies
Manage relationships with key operations vendors; track vendor pricing, rebates,and service levels
Review and approve all operational invoices and ensure they are submitted for payment
Serve as primary point of contact when there are customer services issues
Communicate customer issues with other departments and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with GED and management team to set and/or implement policies,procedures,and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
Requirements
Previous working experience as an Operations Manager or similar role or relevant experience will be considered
BSc Degree in Business Administration or similar relevant field
Minimum of 5 - 6 years experience.
In-depth knowledge of organisational effectiveness and operations management
Hands on experience with budget development and oversight experience
Applicable knowledge of budgets, forecasting and metrics
Outstanding communication, interpersonal and leadership skills
Excellent organizational and time management skills
Familiarity with business and financial principles
Salary
N200,000 to N250,000 per annum (Health Insurance and benefits included)
Application Closing Date
13th October, 2021.
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to:[email protected] clearly indicating the Job Title as the subject of the e-mail.