Zain Nigeria Job Vacancy for Performance & Demand Management

Zain Nigeria (formerly known as Celtel Nigeria) is a major Telecommunication company in Nigeria dealing in mobile and data services.

Business Unit: Zain Nigeria

Division: Information Technology

Location: Nigeria - Lagos

Basic Purpose:

* Management of IT services

Main Duties & Responsibilities:

* Assurance of functional quality of solutions in accordance to requirements and expectations
* Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
*
Overall reporting regarding service quality and performance improvement
*
Definition of IT services and service levels offered / provided to the organization
*
Management of the service catalogue
*
Monitoring and management of service levels with regard to capacity, quality, availability and resources
*
Customer Advocacy
*
Demand/Capacity Management

Qualification & Competencies:

Qualifications:

* Degree in Computer Science, engineering or related field is required
* MBA will be advantage
* ITIL Managers Version 2 and V3 foundation certification

Work Experience:

* Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
* At least 4 years experience in IT service management using the ITIL standard
* At least 3 years working experience in a Telecoms company
* Interpersonal skills
* Good working knowledge of :
* o Balance Scorecard
* o OpenView/I2MP or similar tool

Key Departmental Responsibilties:

*
Customer Advocacy
*
Operational demand management
*
Service/Operational level management
*
Service Catalogue Management
*
IT Service Quality
*
Service Improvement programmes
*
IT performance reporting (SLAs/KPIs)

Application Deadline
1st April, 2010

How To Apply
Click Here To Apply Online