Retail Store / Customer Service Manager at Lady Bibaa Fashion Brand - Ukeccy Solutions

Ukeccy Solutions - Our client, Lady Bibaa Fashion brand, is dedicated to making women standout as Lady Bosses in a classy and unique way.

They are recruiting to fill the position below:

Job Title: Retail Store / Customer Service Manager

Location: Island, Lagos
Employment Type: Full-time

Description

• We are looking for a Store managerto provide excellent service and meet sales quotas for our business.
• Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
• You will help identify client needs, present and answer questions about our products and services and recommend solutions.
• A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
• Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Listen to customers’ questions and concerns and provide answers or responses
• Ensure high levels of customers satisfaction through excellent customer service (especially during peak times)
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Listen to customers’ questions and concerns and provide answers or responses
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products and Provide information about products and services
• Ensure racks are fully stocked.
• Provide excellent customer service (especially during peak times)
• Take orders, calculate charges, and process billing or payments
• Review customer accounts and make changes, if necessary
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Inform customers about discounts and special offers
• Provide customer feedback to your manager
• Stay up-to-date with new products/services

Requirements

• Bachelor's Degree / HND / OND in Marketing or related field is a plus.
• High school degree.
• Experience: 2 - 4 years
• Proven work experience as a Customer Success Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts/weekends.
• Must be living in Lekki environs.
• Preferably a female.

Application Closing Date
31st January, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.