HMO Call Centre Executive at Wellness Healthcare Group

Wellness Healthcare Limited was incorporated in 2008 (RC7440945). Wellness Pharmacy & Mart currently runs as retail chain business on all kinds of pharmaceutical products and has 4 outlets in Lagos serving numerous clients within and beyond the shores of the Metropolis.

We are recruiting to fill the position below:

Job Title: HMO Call Centre Executive

Location: Gbagada, Lagos

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Requirements and Skills

• Previous experience in a customer support role
• An experience working with HMO or Hospital setting.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Remuneration
N100,000 Monthly.

Application Closing Date
16th May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.