I.T Service Officer at CFL Group

CFL Group started in 1998 with a company known as Next Technology Nigeria Limited; a telecommunication company that provides internet services for teeming customers. The company was founded by Engr. Lai Omotola. In a space of Nine(9) years, additional 14 companies were added to make up CFL Group as it is known today.

In 2015 CFL Group became a full fledge infrastructure company cutting across Real Estate, Energy, Power, Construction, Agriculture and Transportation.

We are recruiting to fill the position below:

Job Title: I.T Service Officer

Location: Lagos

Responsibilities

• The IT Service Desk Officer will provide high quality systems support for the various departments in the organisation and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Manages and supports the Dev to Production cloud IaaS and platform, to ensure quality, performance and availability of hosted services
• As strong technical team member, the candidate provides guidance and support for cloud technology issues
• Provide Implementation and Run & Maintain services
• Work on high volume mission critical systems
• Required to support an on call 24 x 7 cloud Production Environment supporting and administering CPE products & Services involving platform technologies like AWS, Openstack, Azure, Hadoop, Grafana, Kibana, LDAP, Scalr, DNS, Influx DB, Rabbit MQ, Nagios, Zabbix
• Work hands-on with customers to develop, migrate, and debug services issues
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve organisation information management system.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualifications, Skills & Competencies

• B.Sc. / HND in IT / Computer Engineering / Computer
• At least 2 - 4 years work experience in related field
• ITIL qualification is an added advantage.

Skills & Competencies:

• Teamwork
• Customer Service
• Experience on cloud service administrations
• Analytical Thinking
• Self-management skills
• Technical Support Proficiency
• Professional and Good Work Ethics
• Proficiency in MS Office & Products

Demands of the Job:

• Ability to multi-task efficiently without compromising on quality
• Ability and willingness to work round the clock when required and meet tight deadlines.

Salary Range
N100,000 - N150,000 / Month.

Application Closing Date
16th June, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.